On May 6, 2025, the 11th U.S. Circuit Court of Appeals upheld dismissal of former Celebrity Millennium crew members Ryan Maglana and Francis Bugayong’s claims of false imprisonment and emotional distress over being kept aboard during the pandemic. The court said the No Sail Order delayed repatriation and Celebrity’s conduct was not outrageous; unpaid-wage issues had gone to arbitration.
Celebrity on May 3, 2020, certified compliance with a federal protocol to allow crew members to return to their home countries. On May 21, 2020, as Filipino crew members remained on the ship, Maglana filed an initial version of the lawsuit, the opinion said. Several days later, Celebrity sent Maglana, Bugayong, and 200 other Filipino crewmembers to the Philippines on a charter flight.
In an April 2020 class-action suit for more than 1,000 employees, crew members alleged Celebrity knew COVID-19 might be aboard ships but still allowed parties, buffet meals and drills. Worker Alexandra Nedeltcheva said precautions were lacking and she tested positive after quarantine began. Celebrity declined to comment on pending litigation.
"Despite having notice that COVID-19 was and/or likely was present aboard the vessels," the complaint alleges the company allowed its employees to attend crew parties aboard the ships, eat in buffet settings and mandated their participation in shipboard drills.
Effective July 29, 2026, Celebrity increased automatic daily gratuities by $1.50 per person, to $19.50–$24.50 depending on stateroom category. Passengers criticized the same-day notice and some said they would remove the fees and tip crew directly; others supported the increase. Royal Caribbean Group said gratuities help compensate crew and reflect industry standards.
Passengers of Celebrity Cruises are pushing back after the cruise line raised its automatic gratuity charges with little notice, with some guests threatening to remove their payment of the fees altogether and tip crew members in cash instead.
A September 2026 report described online criticism after Celebrity Cruises used AI-generated images in a brochure. Some commenters called the imagery deceptive or questioned whether it showed a ship that exists; others compared it with longstanding retouching or noted images could represent features still under construction. The article reports debate, not a finding of false advertising.
Celebrity Cruises is facing online criticism for using AI-generated images in one of its brochures, touching on the larger debate about trust in travel marketing in addition to corporations' heavy and unnecessary reliance on AI.
A 2019 Wall Street Journal report said Celebrity Cruises used an Outlier AI machine-learning tool to analyze advertising data and identify what worked across regions and channels. The report’s headline and summary described the effort as helping adjust marketing and drive bookings and revenue; the supplied excerpts give no specific figures.