On August 4, 2025, the Justice Department said it had opened an investigation into FlixBus and Greyhound, operated by Flix North America Inc., FlixBus Inc. and Greyhound Lines Inc., to determine whether they violated the ADA. Complaints alleged lift failures, refusals of assistance or service animals, improper documentation demands, passenger abandonment and problems at rest stops; these are allegations, not findings.
Sources
The Justice Department’s Civil Rights Division announced today that it has launched an investigation into the bus companies FlixBus and Greyhound (operated by Flix North America Inc., FlixBus Inc., and Greyhound Lines Inc.) to determine whether FlixBus and Greyhound violate Title III of the Americans with Disabilities Act (ADA) by discriminating against passengers with disabilities and denying them reasonable accommodations.