On April 29, 2024, the FCC announced a forfeiture order fining T-Mobile USA more than $80 million for failing to reasonably protect customers’ location information. The order was adopted April 17. The supplied notice does not specify the final amount of the fine.
FCC fines T-Mobile USA, Inc. over $80M for failing to reasonably protect its customers' location information.
In August 2021, T-Mobile said personal data tied to more than 40 million former and prospective customers and 7.8 million existing wireless customers had been stolen; it also reported exposure of names, phone numbers and PINs for about 850,000 prepaid customers. The FCC opened an investigation. In September 2024, it resolved breach investigations through a consent decree requiring stronger governance, assessments and data-security practices.
The third-largest U.S. wireless carrier said personal data, including social security numbers and driver's license information, of more than 40 million former and prospective customers was stolen along with data from 7.8 million existing T-Mobile wireless customers.
FCC EB resolves data breach investigations by requiring T-Mobile to improve corporate governance, third party assessments, identity and access management, and other privacy, security, and data protection practices.
In May 2022, T-Mobile said it had expanded employee health benefits to cover travel costs for abortions unavailable locally. CEO Mike Sievert told employees that the company’s medical plans had long covered travel and lodging for procedures difficult to obtain nearby, and that the benefit was recently expanded with UnitedHealthcare and Premera.
T-Mobile US Inc. expanded employee benefits to cover travel costs for abortions if the procedures aren’t available locally.
T-Mobile told the FCC in July 2025 it would end DEI policies “in substance,” eliminating dedicated roles and teams and opening training and career development to all employees. FCC Chair Brendan Carr praised the move; Commissioner Anna Gomez criticized it. A November 2025 Common Dreams opinion urged a boycott, alleging T-Mobile’s conduct included union-busting and ties to Trump and Elon Musk.
dismantled its diversity, equity, and inclusion program to appease the Trump administration while seeking approval for two major acquisitions. They now host Trump Mobile on their network and lobbied in support of Trump's budget bill—legislation expected to strip millions of Americans of healthcare while delivering tax cuts to millionaires and billionaires. Adding to this troubling record, T-Mobile has spent years employing aggressive union-busting tactics to prevent workers from organizing.After a month with no reply, I began exploring alternative carriers. It’s important to research that carefully, since other carriers may be owned by T-Mobile directly (like Mint Mobile), or may use the T-Mobile network (like Ultra Mobile and Tello Mobile). To have the greatest impact, it’s best to move to a carrier with no connection to T-Mobile. You can find alternatives here. After selecting a new carrier, I began moving lines, one by one. I was concerned about how difficult it would be, but it’s surprisingly easy. After moving the last line, the last step was to call T-Mobile and formally terminate my accounts.Mobile carriers HATE when customers move. It costs money to acquire new subscribers, so they will try very hard to keep you. I explained to the service rep why I was cancelling my contract, and that I had sent a message to the CEO about my concerns. “He’s probably very busy,” the rep said. “Would you wait two more weeks before you cancel?” I explained that I had already waited for a month with no reply. She then offered me a $20 credit for staying. Without being rude, I explained that this wasn’t about money, it was about defending democracy.If you’re a T-Mobile customer, I strongly encourage you to cancel your T-Mobile contract on the weekend of November 14-16 as thousands join me in boycotting T-Mobile. Even better, you can sign the #BoycottTMobile pledge and actively join us. It’s probably easier than you imagine, and it’s an important step we can take to stop the pipeline that funds Musk and Trump. You’ll be glad you did.
With everything that the Trump administration is doing to militarize our cities and neighborhoods, it can be easy to forget about all of the damage that Elon Musk has done, and continues to do. He and his Department of Government Efficiency minions destroyed the US Agency for International Development, resulting in incredible misery and thousands of deaths in countries around the world. They fired thousands of dedicated civil servants and embedded themselves in all major government agencies, and combined our personal data in illegal ways that make us all more vulnerable.While Musk isn’t in the headlines as much now, he continues to use his vast wealth to subvert democracy both here and around the world, and will continue to do so unless we fight back. One of the pillars of his empire is Starlink, which leverages Musk’s relationship with President Donald Trump to help it acquire additional spectrum licenses and crush its competition.The most effective way to resist the authoritarian takeover of our democracy is to make it clear to companies partnering with authoritarians that there will always be consequences for such business relationships. Earlier this year, T-Mobile became the first major cellular carrier to integrate the Starlink network, positioning T-Mobile customers uniquely to help counter Musk's influence.I was a T-Mobile customer, starting in 2013. My whole family was on T-Mobile, and I had a business account as well. I develop a mobile application for iPhone and Android, so I needed multiple phone lines for software testing.If you’re a T-Mobile customer, I strongly encourage you to cancel your T-Mobile contract on the weekend of November 14-16 as thousands join me in boycotting T-Mobile.After becoming active in the Tesla Takedown campaign, I learned about the dangers posed by T-Mobile's partnership with Starlink. I attended protests at local Starlink offices and wrote directly to T-Mobile's CEO to express my concerns about this collaboration.T-Mobile's problematic actions extend far beyond this partnership. The company
T-Mobile is scrapping its diversity, equity and inclusion programs under pressure from President Donald Trump's administration as it looks for regulators to green-light two major acquisitions.
A November 2019 Federal Register notice cited Mississippi Attorney General Jim Hood’s settlement of concerns about the proposed merger and a letter agreement pledging commitments by T-Mobile and Sprint. The cited material describes state-specific commitments; this passage does not detail them or establish a completed merger outcome.
162. See “AG Hood Settles Concerns on T-Mobile-Sprint Merger, Increases Services Available for Mississippians” (Oct. 9, 2019), available at https://www.ago.state.ms.us/releases/ag-hood-settles-concerns-on-t-mobile-sprint-merger-increases-services-available-for-mississippians/; Letter Agreement, “T-Mobile and Sprint Pledged Commitments in Mississippi” (“Mississippi Letter Agreement”) available at http://www.ago.state.ms.us/wp-content/uploads/2019/10/MS-T-Mobile-agreement-executed.pdf.
T-Mobile confirmed unspecified IT layoffs in March 2026, while GeekWire reported a tipster’s estimate of hundreds that the company did not verify. A later TheStreet report said U.S. headcount fell by 4,671 from Dec. 31, 2025, to June 30, 2026, primarily due to the company’s workforce transformation, according to Deutsche Telekom.
“To move even faster in a dynamic market while continuing to deliver best-in-class digital experiences for our customers, we’re further aligning our IT organization to support future growth and innovation,” T-Mobile said in a statement to GeekWire on Friday. “This includes the difficult decision of eliminating some roles while continuing to invest and hire in areas.”
T-Mobile, which is owned by Deutsche Telekom, has been undergoing a reboot after Srini Gopalan became CEO in November amid customer retention struggles. Since then, the company has quietly been restructuring its workforce operations, resulting in an unexpected number of layoffs.
On Nov. 23, 2021, the FCC Enforcement Bureau announced a $19.5 million consent-decree settlement with T-Mobile USA, Inc. The agreement resolved the FCC’s investigation into whether T-Mobile failed to comply with the commission’s 911 rules; the finding does not state that the company admitted a violation.
FCC's Enforcement Bureau settles with T-Mobile for $19,500,000, resolving its investigation into whether T-Mobile failed to comply with the Commission's 911 rules
On January 12, 2024, the D.C. Circuit upheld the NLRB’s conclusion that T-Mobile’s company-sponsored T-Voice group was an unlawful labor organization dominated by the company. The case began with a 2016 unfair-labor-practice charge by the Communications Workers of America; T-Mobile could still seek further appeal.
In 2015, T-Mobile launched T-Voice, for which representatives at the company's 17 U.S. call centers were tasked with soliciting complaints from coworkers about customer calls and other working conditions.
A 2023 report by the Communications Workers of America and National Employment Law Project said outsourcing by major carriers, including T-Mobile, was associated with weaker bargaining rights and poorer working conditions. Its survey of more than 200 authorized-retailer workers reported wage theft, missed breaks and other problems; the article’s worker accounts concerned AT&T dealers.
Labor conditions and collective bargaining rights have worsened in the large US wireless carrier industry now that big telecommunications firms are increasingly outsourcing their retail sales and customer service operations from company-owned stores.
In 2021, advocacy groups criticized T-Mobile and AT&T’s planned 10DLC registration, fees and possible blocking, warning they could hinder political and grassroots messaging; T-Mobile did not comment to The Intercept. In 2023, AP said new fines applied to third-party commercial mass-text vendors, not individuals’ personal texts, and reported T-Mobile said the policy protected consumers.
“The change only impacts third-party messaging vendors that send commercial mass messaging campaigns for other businesses,” the company wrote in a statement emailed to The Associated Press. “The vendors will be fined if the content they are sending does not meet the standards in our code of conduct, which is in place to protect consumers from illegal or illicit content and aligns to federal and state laws.”
But mobile carriers like T-Mobile and AT&T are unhappy with the number of spam text messages — including political ones — that their customers receive. In the next few months, they’re rolling out major changes affecting who can send texts and how many they can send. The changes — named “10DLC” for the 10-digit long codes that high-volume businesses and apps use to text local numbers — will require high-volume text purveyors to register with the Campaign Registry, a subsidiary of the Milan-based communications firm Kaleyra. Carriers will impose higher messaging fees on any businesses, campaigns, and other mass texting efforts that don’t file with the Registry, and in some cases block them from delivering messages altogether.
On August 14, 2024, U.S. officials said CFIUS fined T-Mobile $60 million for failing to prevent and promptly report unauthorized access to sensitive data in 2020 and 2021, in violation of a mitigation agreement tied to its 2020 Sprint acquisition. T-Mobile said technical issues during post-merger integration affected information from a small number of law-enforcement requests; it said the data remained within the law-enforcement community and the
T-Mobile said in a statement that it experienced technical issues during its post-merger integration with Sprint that affected "information shared from a small number of law enforcement information requests." It stressed that the data never left the law enforcement community, was reported "in a timely manner" and was "quickly addressed."
Sandra Russell, a Black T-Mobile USA employee, alleged that race discrimination led to a reduced bonus and job loss, and that the company failed to accommodate her disability-related telework needs. In June 2025, a judge allowed race claims to proceed; in August, the court restored the telework claims for trial. The parties later settled, and the case was dismissed with prejudice.
A Black T-Mobile USA Inc. employee who says the telecom company cut her bonus and job because of her race can also go to trial on her telework-based disability bias claims, a federal judge ruled.
In a lawsuit, the worker alleged she received a reduced bonus and was laid off because of her race, citing previously expressed concerns that managers treated her differently than other non-Black, male employees, talking over her and otherwise disrespecting her.
T-Mobile USA Inc. and a Black worker agreed to settle her suit two weeks after a federal judge said the telecom company can face trial for alleged disability bias as well as race discrimination.
EPA said MetroPCS, which merged with T-Mobile USA in 2013 to form T-Mobile US, disclosed violations involving environmental laws. Allegations included missing spill-prevention plans and air-pollution recordkeeping and permits. EPA proposed a $16,913 civil penalty, with the gravity component waived under its Audit Policy; the proposal was subject to public comment, and the notice does not establish final approval.
EPA has entered into a Consent Agreement with T-Mobile US, Inc. (T-Mobile US), which formed following the merger of MetroPCS Communications, Inc. (MetroPCS) and T-Mobile USA, Inc. (T-Mobile USA), to resolve violations of the Clean Water Act (CWA), the Emergency Planning and Community Right-to-Know Act (EPCRA), the Clean Air Act (CAA), the Resource Conservation and Recovery Act (RCRA), and their implementing regulations.
MetroPCS violated CWA Section 311(j), 33 U.S.C. 1321(j), and the regulations found at 40 CFR Part 112, because it failed to prepare and implement Spill Prevention, Control, and Countermeasure (SPCC) Plans for two facilities identified in Attachment A (720 2nd St, Suite 1200, Oakland, CA 94607 and 2990 Gateway Drive, Suite 950, Norcross, GA 30071).
MetroPCS violated the federally-approved New Jersey and Pennsylvania State Implementation Plan (SIP) requirements for failure to comply with recordkeeping and permitting requirements for its emergency generators at five facilities listed in Attachment A. Section 110(a)(1) of the CAA, 42 U.S.C. 7410(a)(1), requires states to submit plans to implement, maintain, and enforce ambient air quality standards. Both the New Jersey and Pennsylvania SIPs include requirements approved by EPA under Section 110 of the CAA, 42 U.S.C. 7410. As detailed below, these provisions were incorporated into the respective SIPs and are therefore federally-enforceable.
This proposed settlement agreement is the result of voluntary disclosures of CWA, EPCRA, CAA, and RCRA violations by MetroPCS to the Special Litigation and Projects Division (SLPD) in the Office of Civil Enforcement. MetroPCS was a wireless telecommunications company that used Distributed Antenna System (DAS) network facilities to provide wider wireless coverage and increase indoor WiFi capacity where alternate technologies are infeasible due to terrain or zoning challenges for cell tower placement. T-Mobile US is a telecommunications company organized under the laws of the State of Delaware which formed as a result of the May 1, 2013 merger of MetroPCS and T-Mobile USA.
EPA determined that MetroPCS' disclosures satisfied all the conditions set forth in the Audit Policy, and therefore qualify for a 100% reduction of the civil penalty's gravity component. Pursuant to the settlement agreement, EPA proposes to waive the gravity-based penalty. T-Mobile US has agreed to pay ( printed page 42943) a civil penalty of $16,913 for the violations identified in Attachment A. This figure is the calculated economic benefit of noncompliance based on information provided by MetroPCS and use of the Economic Benefit (BEN) computer model. Of this amount, $11,441 is attributable to EPCRA violations, $3,777 is attributable to CWA violations, $1,543 is attributable to CAA violations, and $152 is attributable to RCRA violations.
A Bloomberg item dated August 19, 2026, reported that T-Mobile cyber staff cut a cable during a nationwide search through U.S. phone systems for Chinese spies. The article described the incident as connected to an internal investigation inspired by Salt Typhoon revelations; the supplied excerpt gives no further details about the hack or investigation.
A framed piece of cable, still frayed from where a security staffer chopped it during a nation-wide hunt through America’s phone systems for Chinese spies, at the T-Mobile US Inc. headquarters in Bellevue, Washington.Source: T-Mobile
In a 2013 proposed EPA settlement, MetroPCS disclosed failures at 24 facilities to provide required emergency notifications and submit chemical safety information and inventory forms. It also disclosed universal-waste storage, labeling, inventory and employee-training violations at facilities in Florida, Georgia and New York. EPA assessed civil penalties; the cited notice describes a proposed settlement.
MetroPCS disclosed that it violated Sections 302(c) and 303(d) of EPCRA, 42 U.S.C. 11002(c) and 11003(d), and the implementing regulations found at 40 CFR Part 355, at 24 facilities listed in Attachment A when it failed to properly provide emergency planning notifications for these facilities. Such notification is mandatory when extremely hazardous substances are present at a facility in an amount equal to or greater than the materials' threshold planning quantities. These violations constitute one-time violations.
MetroPCS violated Section 3002 of RCRA, 42 U.S.C. 6922, and the regulations found at 40 CFR 273.13—.15 (universal waste requirements for the storage, labeling, and inventory of lamps and batteries), and the federally- ( printed page 42944) authorized state regulations at one facility in Florida (Fla. Admin. Code Ann. R. 62-730.185), one facility in Georgia (Section 391-3-11.18 of the Georgia Hazardous Waste Management Rules (GHWMR)), and one facility in New York (Title 6 of the New York Codes, Rules, and Regulations, Section 374-3.2), as identified in Attachment A. MetroPCS also disclosed that it violated Section 3002 of RCRA, 42 U.S.C. 6922, and the regulations found at 40 CFR 273.16, at one facility in Florida (Fla. Admin. Code Ann. R. 62-730.185) and one facility in Georgia (Section 391-3-11.18 of the GHWMR), by failing to train employees in proper identification and management of universal waste. Proceedings under RCRA Section 3008, 42 U.S.C. 6928, are conducted in accordance with 40 CFR Part 22. EPA, as authorized by RCRA Section 3008(g), 42 U.S.C. 6928(g), has assessed a civil penalty for these violations.
T-Mobile US, Inc.’s political action committee, T-PAC, reported $1.34 million raised and $1.70 million spent in 2023–24, with $958,000 in contributions to federal candidates; OpenSecrets listed 50.16% to Democrats and 49.16% to Republicans. FEC data for 2025 through October 14, 2026, showed $1.06 million in contributions to other committees.
50.16% to Democrats, 49.16% to Republicans</td> <td>$958,000</td> </tr> <tr> <td>Contributions to this PAC from individual donors of $200 or more (list donors)</td> <td>$1,020,738</td> </tr> </tbody> </table>
After T-Mobile asked the IRS in a November 2019 letter to exempt publicly announced deals from proposed loss limits, the agency proposed an exemption in January 2020. Bloomberg reported this could let T-Mobile and Sprint maximize tax benefits from Sprint’s $21 billion in losses. T-Mobile said it believed it qualified; the merger was then stalled in court.
T-Mobile Asks IRS Not to Restrict Use of Sprint’s Losses
T-Mobile CTO John Saw told Reuters on October 23, 2026, that the company is increasing investment in monitoring and response and uses AI to adjust cell-site antennas when nearby sites fail. He said its self-organizing network restored coverage to about 66% of customers within an hour and 90% within eight hours during January’s Winter Storm Fern; fully autonomous networks remain years away.
Oct 23 (Reuters) - Telecom giants AT&T (T.N), opens new tab and T-Mobile (TMUS.O), opens new tab are investing to safeguard customer data and network infrastructure from new cybersecurity threats as AI integration ramps up, though fully autonomous networks remain years away, company executives told Reuters.
T-Mobile said it waived international long-distance and roaming charges for calls and texts to and from the U.S. and Ukraine, including calls within Ukraine to local numbers. The weeklong waiver covered T-Mobile and Sprint consumer and business customers, prepaid and postpaid, from Feb. 24 through March 3, 2022.
T-Mobile is waiving international long-distance and international roaming charges for calls and text messaging made to and from US and Ukraine, the mobile carrier said Thursday. This weeklong waiver will be available to T-Mobile and Sprint postpaid and prepaid consumer and business customers from Feb. 24 to March 3. It also includes calls made within Ukraine to local numbers to cover roaming customers in Ukraine, T-Mobile said.
OpenSecrets’ profile for T-Mobile USA shows $1,570,508 and ranks the organization 46th of 8,760 in 2022 for giving by an organization’s PAC, employees and families. It also lists lobbying figures of $9,049,000 in 2022 and $9,570,000 in 2021; the supplied data does not specify the exact scope of each amount.
The Human Rights Campaign’s listing for T-Mobile USA, Inc. shows a 5/5 rating, with all 50 points awarded across the listed categories and no penalty. The supplied listing does not provide a date or further details about the evaluation.
On February 17, 2025, the Delaware Supreme Court affirmed dismissal of an investor’s lawsuit alleging that centralizing T-Mobile data for Deutsche Telekom’s AI and machine-learning segments compromised data and led to cyberattacks. The five-member court affirmed the Chancery Court ruling, rejecting the investor’s effort to revive her claims.
After careful consideration of the parties’ briefs, the record below, and oral argument, the court finds it “evident that the judgment” of the Delaware Chancery Court must be affirmed, said Justice Abigail M. LeGrow, writing for the court’s full five-member panel. The Delaware Chancery Court ruling dismissed the investor’s lawsuit alleging that centralizing T-Mobile’s data for Deutsche Telekom’s AI and machine learning segments compromised data ...
On May 16, 2024, the Seventh Circuit rejected T-Mobile’s request to appeal a lower-court ruling granting customers standing to pursue antitrust claims. The suit alleges T-Mobile’s $26 billion Sprint acquisition, completed in 2020, led to higher prices; the ruling did not resolve those claims.
T-Mobile US Inc. will face antitrust claims over its $26 billion acquisition of Sprint Corp. after an appeals court denied its bid to appeal a lower court ruling.
FEC records for the T-Mobile US, Inc./Sprint Corporation Political Action Committee show $111,972.14 in total disbursements from Jan. 1 through Apr. 30, 2021, all categorized as transfers to affiliated committees. The committee reported no receipts in that period and was listed as terminated.