In a 2026 interview, CEO Carol Tomé said UPS changed appearance rules and decision-making practices after a low employee recommendation score, which she said later improved. She described healthcare logistics investments, reduced Amazon volume and workforce, and automation plans, while acknowledging some jobs would not be backfilled. She also recounted operational disruption, including a fatal aircraft crash.
UPS CEO Carol Tomé discusses her decision to leave retirement and lead the logistics giant through unprecedented global disruptions. She shares her strategy for driving profitability by focusing on being "better not bigger," while detailing how a people-first culture is transforming the workforce. Recorded on September 23, 2026.
Carol Tomé: Well, I was thinking about John's response to what is he hopeful for or why is he optimistic? And I'm like, "Healthcare." We have leaned into complex healthcare logistics in a meaningful way, and we are the number one player in this space. We've invested in cold chain capabilities. This is not a package. It is a patient and the growth is explosive. If you think about radiopharmaceuticals, biopharmaceuticals, GLP-1, it's so exciting to think what we can do in this space. And it's just getting started. It's just getting started.
Carol Tomé: Well, very surprised by the people policies. Very surprised by the people policies. So gosh, if you were African American, you couldn't have natural hair. If you were male, you could not have facial hair. And our tattoo policy was more restrictive than the US Army. And I'm a big believer in letting people bring their real, genuine, authentic self to work. Of course, we need to be professional. Of course, we must be professional, but bring your real, genuine, authentic self to work makes a happier place. I also looked at just how happy UPSers were and that we do a culture survey every year and we measure happiness along a number of factors and it all rolls up into a likelihood to recommend. And when I saw the likelihood to recommend number, I was really quite shocked because it was only 51%, which meant that 49% of the respondents would not recommend us as a place to work. But these are great jobs, right? I'm like, "What is up with that?" So we put together action plans. We changed our appearance policies and we put together action plans to actually really do a few things. Most of the decisions were coming up. They were coming up to the top and many of them being made by the CEO. I'm like, "No, no, no. We're going to push the decision making closer to the customer." And we did a number of other things, Alan, and I'm pleased to tell you that our likelihood to recommend is now 61%. And in our industry, in transportation, that's best in class.
In an April 2024 BBC interview, UPS sustainability chief Laura Lane said the company had reduced some of its workforce to match customer volumes and needs, while sustainability remained central. She described route optimization, alternative-fuel vehicles and other emissions measures. Lane said UPS’s 2023 emissions fell 8.1%, but noted that air operations account for 60%–65% of emissions and UPS could not promise net zero by 2050.
Laura Lane, UPS's chief corporate affairs and sustainability officer, enters the BBC's Executive Lounge to discuss how the massive logistics company isn't waiting for the perfect electric lorry.
I'm part of the leadership team, so I was in the room as we were making those decisions. Here's what's beautiful: sustainability isn't this function that's off to the side. It's a mindset here at UPS. While we have reduced some of our workforce, it's because we've right sized our company to match the volume and needs of our customers. Sustainability has not been an afterthought in that equation. It's central to it.
While your online purchases are on the road, Laura Lane is keeping on an eye on the impact of the journey. As UPS's chief corporate affairs and sustainability officer, Lane is working to trim the emissions of the logistics firm, which is responsible for delivering 22 million packages every day across more than 200 countries and territories.
New York Attorney General Letitia James sued UPS on December 15, 2025, alleging systematic unpaid work and timekeeping practices deprived thousands of seasonal workers of millions of dollars. The suit seeks restitution and other relief. UPS denied intentionally underpaying employees, said it offers industry-leading pay and benefits, and declined to address the specific allegations because litigation was pending.
ALBANY, N.Y. (NEXSTAR) — New York Attorney General Letitia James sued United Parcel Service Inc. on Monday, alleging they stole millions from seasonal workers. The lawsuit claims UPS makes thousands of temporary employees work unpaid during the holiday rush through wage theft. In a statement Monday, UPS declined to comment on the specific allegations, citing pending litigation. "UPS takes all accusations of wrongdoing seriously and denies the unfounded allegation of intentionally underpaying UPS employees," said UPS spokesperson Natasha Amadi. James announced the lawsuit, filed in State Supreme Court in Manhattan, alongside members of the Teamsters union, claiming the company profits while vulnerable workers struggle. Amadi from UPS countered: "We offer industry-leading pay and benefits to our more than 26,000 employees in New York, and we remain committed to following all applicable laws." UPS hires thousands of extra workers—assistants for truck drivers and support drivers using their own personal cars—across New York between October and January to handle the uptick in holiday packages. Investigators accused the company of illegal timekeeping, persistently underpaying those employees by not recording time spent waiting for trucks, watching mandatory training, or traveling between job sites. The lawsuit asks for a court order to force UPS to pay back wages to current and ex-employees, along with damages and civil penalties. It accuses the company of violating both New York Labor Law and the federal Fair Labor Standards Act at over 50 facilities statewide. “These are the workers who carry us through the holidays, who help keep our economy moving, and who have been denied millions of dollars in wages that they rightfully earned,” James said at the press conference. In a press release announcing the suit, she said "UPS has played the Grinch." The lawsuit outlines managers instructing temporary driver helpers to meet delivery trucks at specific times and locations. But investigators found that the helper waits unpaid if the truck is late, with UPS delaying clock-ins until a worker scans or delivers their first package of the day. “They
NEW YORK – New York Attorney General Letitia James today filed a lawsuit against United Parcel Service, Inc. (UPS) for repeatedly and persistently stealing wages from thousands of seasonal delivery workers across New York state. An investigation by the Office of the Attorney General (OAG) found that for years, UPS has shortchanged seasonal workers who keep the company running during peak holiday demand by failing to record all hours worked, requiring widespread off-the-clock labor, and manipulating timekeeping systems to reduce paid hours. Attorney General James alleges that these unlawful practices deprived workers of millions of dollars and is asking the court to order UPS to pay restitution for current and former seasonal workers whose wages were unlawfully withheld.
New York Attorney General Letitia James has filed a lawsuit against United Parcel Service Inc. (UPS), alleging that the company stole millions from seasonal workers through wage theft. The lawsuit claims that UPS makes thousands of temporary employees work unpaid during the holiday rush, and accuses the company of violating both New York Labor Law and the federal Fair Labor Standards Act at over 50 facilities statewide. The lawsuit asks for a court order to force UPS to pay back wages to current and ex-employees, along with damages and civil penalties.
In a 2021 EPA Region 6 settlement, UPS and TForce Freight agreed to pay a $3.8 million civil penalty and correct alleged hazardous-waste compliance failures at 183 facilities in Arkansas, Louisiana, Oklahoma, New Mexico and Texas over 24 months. Allegations included deficient notifications, training, reporting and waste manifests; the settlement also requires new procedures and written compliance certification.
(Dallas, TX – June 16, 2021) U.S. Environmental Protection Agency (EPA) Region 6 recently announced a settlement with United Parcel Service, Inc., and TForce Freight, Inc., (together, “Respondents”), requiring Respondents to correct alleged violations of hazardous waste regulations at all facilities in Arkansas, Louisiana, Oklahoma, New Mexico, and Texas. This settlement was achieved expeditiously in part because Respondents cooperated with EPA and agreed to create enhanced programs to address non-compliance. Respondents have 24 months to come into compliance across 183 locations in Region 6and will pay a civil penalty of $3.8 million.
A California lawsuit brought by 45 District Attorney’s Offices alleged UPS and subsidiaries UPS Supply Chain Solutions and UPS General Services improperly disposed of hazardous and medical waste at more than 140 facilities. The 2025 settlement requires $1.4 million in penalties, $140,000 in cost reimbursements and $205,000 for environmental projects. Prosecutors also cited UPS cooperation and revised procedures.
The settlement, announced this week, resolves a civil lawsuit filed in San Joaquin County Superior Court and brought by a coalition of 45 District Attorney’s Offices from across the state. The prosecution alleges that UPS and its subsidiaries, UPS Supply Chain Solutions and UPS General Services, routinely disposed of toxic, corrosive and flammable materials in regular trash bins, sending them to landfills not equipped to handle such waste.
The Justice Department said in March 2022 that UPS agreed to pay about $5.3 million to resolve potential False Claims Act liability under USPS contracts. The settlement addressed allegations that UPS scans falsely reported when and whether it transferred mail to intended recipients. The government said the claims were allegations only; no liability determination was made.
USPS contracted with UPS to pick up U.S. mail at six locations in the United States and at various Department of Defense and State Department locations abroad, and then deliver that mail to numerous international and domestic destinations. To obtain payment under the contracts, UPS was required to submit electronic scans to USPS reporting the time the mail was delivered at the identified destinations. The contracts specified penalties for mail that was delivered late or to the wrong location. The settlement resolves allegations that scans submitted by UPS falsely reported the time and fact that it transferred possession of the mail.
On September 21, 2023, the Justice Department announced a settlement after finding that UPS rejected valid airport-badge documents from a lawful permanent resident, prevented him from performing some duties and later fired him after he complained. The department also found routine rejection of some noncitizens’ valid documents. UPS agreed to pay nearly $100,000 to the worker, pay a civil penalty, train staff, revise policies and undergo federal .
The department also found that the UPS facility had a policy or practice of rejecting valid documentation that some non-U.S. citizens show to obtain an airport badge, such as Machine Readable Immigrant Visas (MRIVs) with an I-551 stamp.
In 2015, the EEOC sued UPS, alleging its appearance rules led it to deny or delay hiring and promotion and fail to accommodate workers whose religious beliefs required beards or long hair. The agency cited examples involving Muslim and Rastafarian workers. UPS and the EEOC later settled the class lawsuit by consent decree: UPS will pay $4.9 million and provide other relief.
United Parcel Service, Inc. prohibits male employees in customer contact or supervisory positions from wearing beards or growing their hair below collar length. According to EEOC's complaint, since at least 2004, UPS has failed to hire or promote individuals whose religious practices conflict with its appearance policy and has failed to provide religious accommodations to its appearance policy at facilities throughout the United States.
Individuals who believe they may have been denied a position at UPS or otherwise discriminated against by UPS because of a religious conflict with UPS's appearance policy, which prohibits male employees in supervisory or customer contact positions, including delivery drivers, from wearing beards or growing their hair below collar length, should contact the EEOC toll-free at:
On July 25, 2023, UPS and the Teamsters reached a collective bargaining agreement that prevented a strike. The reported tentative five-year deal provided covered full- and part-time employees $2.75 more per hour in 2023 and $7.50 more over the contract, with part-time wages rising to at least $21 per hour. CEO Carol Tomé called it a “win-win-win” agreement.
On Tuesday, UPS announced it had reached a deal with the Teamsters union, avoiding what would have been one of the largest strikes in history. Here’s why Wall Street loves UPS’s CEO.
UPS and the Teamsters pulled off what seemed to many like an impossible task on Tuesday, reaching a collective bargaining agreement that will prevent a strike at the nation’s largest private shipping company. It was a victory both for the union and the company—and it thrust CEO Carol Tomé further into the spotlight. Tomé, who took over leadership of the company in 2020, is the 12th CEO in UPS’s 115-year history. And few have made an impression in a shorter period of time. She’s altered the culture. She has resisted the temptation to grow quickly to focus on the company’s infrastructure. And now, she can add heading off the first strike in 26 years to her list of achievements. Curious to learn a bit more about Tomé and her time at UPS? Here are a few things to know. She took the reins at UPS just as the pandemic hit Tomé was no stranger to UPS before becoming CEO. She had been a board member with the company since 2003. She formally accepted the CEO job at the start of March 2020, planning to transition into the role in June. Within days, it had become a lot more complicated than she ever imagined. On March 11, the World Health Organization declared COVID-19 a pandemic, forcing UPS to upend its operations. “I’d planned to spend my first few months as CEO on a listening tour, traveling to a number of our more than 2,000 operating facilities around the world and talking to employees,” Tomé wrote in an essay for Harvard Business Review. “Instead I found myself in a whirlwind of activity, working with the rest of the leadership team to push our way through the pandemic while also planning our future.” She quickly changed several long-standing policies at UPS upon becoming CEO Much like Disney in the early 2010s, UPS had a number of policies and procedures that some employees found to be restrictive. Tomé quickly did away with several of those, allowing drivers to finally have facial hair or to wear their hair naturally, in hairstyles including Afros and dreadlocks. Other changes included doing away with restrictions on tattoos and piercings. “Some of our policies and procedures needed to change so we could become an employer of choice,” she said during a one-on-one at Fast Company's Innovation Festival 2021. “We want UPSers to bring their real, authentic self to work, in a professional way of course. But they should be able to bring natural hair or facial hair, so we changed that policy. . . . Our tattoo policy was stricter than the U.S. Army.” She runs a philanthropic foundation with her husband Beyond her work with UPS, Tomé and her husband Ramon established and oversee The Tomé Foundation, a philanthropic effort that funds educational scholarships at accredited colleges and universities for women and minorities in STEAM (Science, Technology, Engineering, Arts, and Math) and donates to a variety of programs. In 2022, the foundation donated to 21 organizations around Atlanta and provided a total of 33 scholarships to seven schools. UPS has thrived under her leadership Since Tomé took over as CEO, UPS stock has gone up more than 85%—and revenues in 2022 hit $100 billion for the first time ever. She quickly made an impression on her first earnings call, as well, with Bloomberg writing, “In One Earnings Call, UPS CEO Makes Job Her Own.” She avoided what could have been a catastrophic strike In 1997, UPS drivers walked off the job for 19 days, costing the company hundreds of millions of dollars and building
Former UPS driver Tahvio Gratton alleged racial discrimination, retaliation and wrongful termination. A Spokane jury awarded him $237.6 million in 2024, but a judge vacated the punitive damages and ordered a new trial; the Ninth Circuit upheld that ruling. The parties dismissed the case in May 2026, and Gratton’s lawyer confirmed it settled without disclosing an amount.
According to the original suit, filed in October 2022, Gratton, a Black man, claimed that the company subjected him to a “hostile work environment based on his race and in retaliation for engaging in protected activity” under state and federal law.
According to the lawsuit filed in October 2022, a manager who was white and younger spent the day riding with Gratton in April 2018, repeatedly referring to him as “Boy.” “Move faster, Boy, let’s go!” and “Boy, I told you to hurry!” the white manager would allegedly say. When Gratton requested that he stop, the manager said he was from the South, and that’s just how he talked.
The SEC found UPS used consultant valuations that did not reflect information about UPS Freight’s likely sale value, avoiding goodwill impairment charges in 2019 and 2020 and materially misstating reported results. UPS agreed, without admitting or denying the findings, to pay a $45 million penalty, cease and desist, provide training and retain an independent compliance consultant.
The Commission found, however, when conducting the goodwill impairment testing required by Generally Accepted Accounting Principles in 2019 and 2020, UPS ignored the company’s own assessment of Freight’s fair value. Instead, it relied on a valuation estimate of $2 billion prepared by an external consultant to support the carrying value UPS had assigned to Freight without giving the consultant the information it needed to fairly value the business in 2019 and without informing the consultant of the terms of a sale transaction the company was pursuing in 2020. The Commission found that UPS relied on this valuation and did not record a goodwill impairment.
According to the SEC’s order, UPS determined in 2019 that UPS Freight, a business unit that transported less-than-truckload shipments, was likely to sell for no more than about $650 million. GAAP required UPS to use the price it would receive to sell Freight in calculating whether it needed to write-down the value of the goodwill it had assigned to the business unit on its balance sheet. UPS’s own analysis indicated that nearly $500 million of goodwill it had associated with Freight was impaired. Rather than use that analysis, however, UPS relied on an outside consultant’s valuation of Freight without giving the consultant information necessary to conduct a fair valuation of the business. Using assumptions approved by UPS, which were clearly not ones a prospective buyer of Freight would make, the consultant estimated Freight was worth about $2 billion – three times as much as UPS had determined. On that basis, UPS did not record a goodwill impairment in 2019. Had UPS properly valued Freight, its earnings and other reported items would have been materially lower.
A Massachusetts federal judge denied the Teamsters’ request to halt UPS’s planned voluntary buyouts, finding the union had not shown irreparable harm. UPS said it would proceed with its Driver Choice Program, offering eligible drivers $150,000 separation payments. The union argued the plan violated its labor contract; the court case’s effect on timing remained unclear.
The International Brotherhood of Teamsters' push to halt UPS' next round of driver buyouts was denied in the U.S. District Court of Massachusetts, paving the way for the carrier to offer $150,000 separation payments to thousands of employees.
On April 1, 1994, UPS and the U.S. Labor Secretary agreed to settle a dispute over UPS’s compliance with a 1992 OSHA hazardous-materials agreement. OSHA said inspections found UPS had not fully implemented it; UPS said its efforts showed substantial compliance. UPS agreed to audits, corrective steps and a $3 million payment, with a possible additional $3 million if it failed an independent audit.
B. As the result of examination of documents supplied by UPS and numerous monitoring inspections conducted by OSHA in the past twelve months at UPS facilities, including inspections at Lenexa, Kansas, and Fort Collins, Colorado, which experienced significant damaged package spill events, OSHA believes that UPS did not implement fully the CSA.
In January 2026, UPS CFO Brian Dykes said the company planned to cut up to 30,000 operational positions, reduce operational hours by about 25 million and close 24 buildings, citing lower package volume and other factors. A July 2026 report said UPS had eliminated 48,000 jobs in 2025; the two reports describe separate periods and actions.
In 2025, the shipping company eliminated thousands of jobs in an effort to spur a turnaround.
A July 2026 report said UPS settled a former driver’s racial-discrimination lawsuit after a lengthy legal dispute and that the case was dismissed. The case had produced a large jury award, though most punitive damages were later vacated on appeal. The settlement’s financial terms were not disclosed.
United Parcel Service settled a high profile racial discrimination lawsuit involving a former UPS driver after a multi year legal battle.
In 2025, UPS announced closures of five facilities in Massachusetts, Pennsylvania and Wisconsin, plus an Ohio sortation shift, as part of its network reconfiguration. The company said it was trying to place affected employees elsewhere; the Teamsters president warned planned cuts to union jobs would prompt a fight. Separately, UPS announced plans to cut 20,000 jobs and close at least 73 locations that year.
UPS is closing five facilities in Massachusetts, Pennsylvania and Wisconsin, plus a sortation shift at an Ohio building, in the coming months as part of its sweeping network overhaul.
“The macro environment may be uncertain, but with our actions, we will emerge as an even stronger, more nimble UPS,” Tomé added. “The actions we are taking to reconfigure our network and reduce cost across our business could not be timelier.”
The EEOC said UPS agreed in 2019 to pay $2.25 million to workers who lost income after being denied pregnancy accommodations between 2012 and 2014. The agreement clarifies that accommodations may include options beyond light duty and apply to unionized and non-unionized employees; UPS had changed its policy in 2015.
Until 2015, when it changed its policy, UPS provided accommodations in the form of light duty assignments to UPS workers injured on the job, those with certain driving restrictions, and those with disabilities. However, UPS did not provide light duty work to pregnant employees. A UPS driver alleged that this failure to accommodate pregnant UPS workers by providing light duty assignments violated the Pregnancy Discrimination Act (PDA), which amended Title VII of the Civil Rights Act of 1964 to expressly bar pregnancy discrimination. While that former driver resolved her individual charge with UPS, the EEOC's investigation focused on other pregnant UPS workers who were not given light duty or other accommodations that would have permitted them to continue to work.
A 2019 Forbes article, citing Popular Information and Progressive Shopper, reported that UPS’s political action committee donated $2,366,122 to 159 politicians who received zero scores on the HRC Congressional Scorecard in the 2017–18 cycle. UPS said it supports diversity and inclusion and contributes to advance legislative priorities, not to endorse every recipient’s views.
2. UPS donated $2,366,122 to 159 anti-gay politicians.
In October 2022, UPS agreed with the EPA to resolve alleged hazardous-waste regulatory violations at 1,160 facilities across 45 states and Puerto Rico, paying a $5,323,008 civil penalty and undertaking compliance measures within 36 months. The EPA said UPS had begun expanding enhanced programs nationwide; UPS said it was taking additional steps to improve its practices.
UPS reached a settlement with the U.S. Environmental Protection Agency to resolve alleged hazardous waste violations at 1,160 facilities nationwide, according to a news release Wednesday.
EPA’s consent agreement and final order with UPS resolves violations of hazardous waste regulations, including failure to make land disposal determinations, and conduct proper on-site management of hazardous waste, among other requirements. The company has 36 months to come into compliance across 1,160 locations and will pay a civil penalty of $5,323,008. UPS generates hazardous waste regulated under the Resource Conservation and Recovery Act (RCRA) when a package containing certain hazardous materials is damaged, as well as during day-to-day operations such as maintenance.
In 2019, UPS agreed to pay $8.4 million to resolve allegations that it failed from 2007 to 2014 to pass lower prices to the General Services Administration under a ground-delivery contract, causing federal agencies to overpay. The Justice Department said the settlement resolves allegations only; there was no determination of liability.
The settlement announced today resolves allegations that from 2007 to 2014, UPS failed to follow the Price Reductions Clause of the GSA contract, which required UPS to provide GSA with certain lower prices offered to another customer, resulting in the government paying more than it should have for package deliveries. Under the GSA contract, which is known as a Multiple Award Schedule Contract, UPS provided ground delivery service and air delivery service. The settlement covers ground delivery service.
An OpenSecrets page for United Parcel Service lists $4,341,087 in contributions for the 2024 cycle, including $2,986,073 from organizations and $1,354,089 from individuals. The listed recipients include Donald Trump and Kamala Harris, with contributions shown from individuals, as well as political parties and other recipient categories.
On May 15, 2025, the EEOC said UPS agreed to pay $10,000 to a class member and provide training, post employees’ rights notices and display its “Golden Rules” at its Santa Barbara service center. The charge alleged ongoing coworker harassment and denial of promotion because of sex; UPS settled without admitting liability. The EEOC will monitor compliance for three years.
An EEOC charge of discrimination was filed on Dec. 6, 2021, alleging that UPS created a hostile work environment by failing to address ongoing sexual harassment by a coworker, along with denial of promotion due to sex. The EEOC investigated the allegations and found reasonable cause to believe that UPS violated Title VII of the Civil Rights Act of 1964 when it failed to remedy sexual harassment in the workplace for the individual who filed the charge, along with a class of female coworkers who were also affected by the harassment in the workplace.
In a settlement concerning a 2005 inspection at UPS’s Sharonville, Ohio facility, OSHA affirmed several serious exit-route violations and withdrew other citation items; UPS withdrew its contest of the affirmed items. UPS represented that the conditions had been abated and agreed to pay $4,400, train workers and implement safety rules across federally regulated package facilities. The agreement did not constitute an admission of violation.
OSHA agrees to withdraw Citation 1, Item 1 and Instances (b), (d), (e), (h), and (i) of Citation 1, Item 2. UPS agrees to withdraw its Notice of Contest with respect to Instances (a), (c), (f), (g), (j), (k), (l), and (m) of Citation 1, Item 2. Citation 1, Item 2, Instances (a), (c); (f), (g), (j), (k), (l), and (m) are affirmed as a serious violation of 29 C.F.R. §1910.37(a)(3) with a penalty of $4,000. The Secretary and UPS shall file a consent order with the Review Commission incorporating the terms of this Agreement.
In June 2023, UPS said attackers used its package look-up tools between February 1, 2022, and April 24, 2023, to obtain delivery details, including recipients’ names and addresses and potentially phone and order numbers. UPS said the information was used in fraudulent text messages and that it was notifying Canadians whose data may have been affected.
The company has now implemented measures designed to restrict access to this sensitive data to thwart these convincing phishing attempts.
OpenSecrets lists United Parcel Service as a federal lobbying client, reporting $4.92 million in direct spending and no subsidiary spending for 2026. Its 2026 filings name Congress and federal agencies, while a separate table lists UPS’s 118th Congress lobbying reports on bills including renewable natural gas incentives, medical supply chains and tax relief. The figures are OpenSecrets calculations based on Senate records.
On May 20, 2025, Missouri’s Western District Court of Appeals upheld a nearly $75 million judgment against UPS over a crash involving UPS driver Steven Miller, who ran a stop sign and struck a car carrying J.P. and her unborn son. The court rejected UPS’s argument that evidence of Miller’s cocaine use unfairly influenced the jury.
On appeal, UPS challenged the trial court's permission to include evidence of Miller's prior cocaine use and claimed the information was highly prejudicial and did not have probative value.
UPS CEO Carol Tomé said the company changed policies on natural and facial hair and tattoos so employees could bring their authentic selves to work and UPS could become an employer of choice. She made the remarks in a 2021 Fast Company Innovation Festival interview, published in a 2023 article.
“Some of our policies and procedures needed to change so we could become an employer of choice,” she said during a one-on-one at Fast Company’s Innovation Festival 2021. “We want UPSers to bring their real, authentic self to work, in a professional way of course. But they should be able to bring natural hair or facial hair, so we changed that policy. . . . Our tattoo policy was stricter than the U.S. Army.”
In October 2023, UPS said it was using automated systems at selected U.S. facilities to improve package flow and efficiency, including robots for trailer unloading, package-sorting technologies and autonomous vehicles. The company said the tools target repetitive, physically demanding tasks; a Citi analyst said increased automation could support a meaningful reduction in non-driver jobs.
UPS is using automated technologies in select U.S. facilities to improve package flow and efficiency, the company announced in a news release Wednesday.
The supplied OpenSecrets page evidence lists $8,520,000 and the year 2023 for United Parcel Service. The excerpt does not specify what the amount represents, so no further characterization is supported.
Two California residents sued Google and UPS, alleging Google’s tracking feature sends extensive user data to third parties despite telling users only their tracking number is shared with the carrier. The complaint asserts violations of California wiretap and privacy laws. Google and UPS had not responded to MediaPost’s comment requests.
The complaint, brought by Lennie Woodley and Joseph Schrant, alleges that Google falsely tells users that only their tracking number will be sent to the package carrier.
At an October 2023 summit, UPS executive Bala Subramanian said the company aimed to raise its deliveries-per-stop ratio from 1.28 to 1.4, using tools including machine learning. He said denser routes could benefit sustainability and the business; UPS’s stated goal is to halve CO₂ per package by 2035 against a 2020 baseline.
UPS wants to improve its delivery density, or the number of deliveries made on a single route, to reduce its carbon footprint, according to EVP and Chief Digital and Technology Officer Bala Subramanian.
A November 2020 Ms. article listing political contributions by women CEOs reports that UPS CEO Carol Tomé was associated with a $4,600 contribution to the United Parcel Service Inc. PAC. The article’s methodology says it drew on FEC filings for the cycle beginning January 2019 and included contributions totaling more than $1,000.