Williams Sonoma

In a complaint filed in the U.S. District Court for the Northern District of California, the government alleges that home products company Williams-Sonoma, doing business as Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, PBTeen, West Elm and Rejuvenation, violated an FTC administrative order that prohibits it from advertising wholly imported products and products containing significant imported content as “Made in the USA” in violation of the FTC Act and the Made in USA Rule.

Williams-Sonoma recently agreed to a nearly $3.2 million civil penalty with the Federal Trade Commission for violating a “Made in USA” order. According to the FTC, the home retailer advertised that some products it sold under its various banners were made in the USA but they were actually made in China or other countries.

Williams-Sonoma will pay $3.1 million after settling with the US government over accusations of falsely labeling products manufactured in foreign countries as "Made in USA."

MEMPHIS, Tenn. (WREG) — An Olive Branch, Mississippi man who was an executive at home goods retailer Williams Sonoma, Inc. and three others were indicted on charges in two alleged multi-million dollar fraud schemes.

Williams-Sonoma is using AI to take its high-touch customer service model to the next level, CEO and President Laura Alber said on a Q2 2026 earnings call last week.

San Francisco-based Williams Sonoma and Pottery Barn sent emails to customers this week, updating terms of service to bar customer AI agents from shopping on their websites without the company’s written permission.

Williams-Sonoma is turning to AI to drive savings and reduce the need to hire additional workers this year, executives said Wednesday during the company’s Q4 2024 earnings call. The West Elm and Pottery Barn parent company did not immediately respond to a request for comment.

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In its second quarter earnings report last month, houseware brand Williams Sonoma said it would allocate $10 million for one-time payments to 401(k) accounts to eligible employees “in recognition of their efforts navigating the IEEPA tariffs.”

Although the kitchenware and home goods retailer recognized the bulk of the $200 million refund as a reduction in cost of goods sold, it said it would use $47.5 million to reimburse vendor partners for discounts they provided to mitigate International Emergency Economic Powers Act tariffs. The company also said it would allocate $10 million toward a one-time contribution to some employees’ 401(k) accounts “in recognition of their efforts navigating the IEEPA tariffs.”

—Alber

“We think about all three letters, and how they affect our people and how they affect our customers. Some of our shareholders are very interested in ESG. But I don’t think we are going to over-rotate one way or the other.”

“We’ve been doing good things, trying to leave a better footprint, since before it was fashionable. It’s the right way to do business. It is very ingrained in what we do. We haven’t changed our approach to it.”

SAN FRANCISCO–(BUSINESS WIRE)–Williams-Sonoma, Inc. (NYSE: WSM) the world’s largest digital-first, design-led and sustainable home retailer, today announced the return of a partnership with The Trevor Project, the world’s largest suicide prevention and crisis intervention organization for lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ) young people. The organization provides support to LGBTQ youth through free and confidential crisis services. As part of the partnership, Pottery Barn, Pottery Barn Teen, Mark & Graham, West Elm and Williams Sonoma will sell exclusive products that benefit the organization.

A former Williams-Sonoma account executive's federal sex- and age-discrimination and retaliation claims were untimely because she filed her administrative complaint more than 300 days after the last alleged discriminatory act.

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