Choice Company directory
Ace Hardware — Company research | Choice 10 Choice score Out of 100

Does this score look right?

Updated

What Choice found

Devondrick Hartsfield, a Black former employee of Van Marcke’s Ace Hardware in Arlington, alleges his white manager showed him a backpack hanging from a noose in the warehouse on Juneteenth 2023. After Hartsfield reported it, he says the company promised an investigation, suspended him without pay and did not return him to work. He is seeking at least $1 million; Ace did not immediately comment.

Against Workplace equity
Sources
https://www.star-telegram.com/news/local/arlington/article308874235.html
After filing a discrimination complaint, human resources representatives for the company told Hartsfield there would be an investigation, according to the lawsuit. Hartsfield was later suspended without pay and never brought back to work.
https://www.blackenterprise.com/ace-hardware-sued-for-racist-juneteenth-tactics/
A former employee of an ACE Hardware store in Arlington, Texas, has filed a lawsuit claiming the store manager allowed a racist depiction of a person hanging from a ceiling during a 2023 Juneteenth celebration, CBS News reports.

California’s Air Resources Board fined Ace Hardware $850,000 after the chain sold nearly 25,000 containers of high-VOC windshield washer fluid in areas where it was not allowed from 2003 to 2007. The agency said the sales caused more than 20 tons of excess emissions. Ace had previously settled a similar 2005 violation for $40,000.

Against Climate & energy
Sources
https://ww2.arb.ca.gov/es/news/ace-hardware-pay-850000-air-quality-violations
SACRAMENTO - In its largest consumer product settlement ever, the Air Resources Board recently fined Ace Hardware $850,000 for selling windshield washer fluid in stores throughout the state that failed to meet California air emissions requirements.

A proposed federal class action filed in Illinois in May 2026 alleges Ace Hardware, its member stores and software provider Epicor used shared pricing data to coordinate prices and restricted where stores could open, reducing competition and raising consumer costs. The suit seeks damages and an order stopping the alleged conduct. Ace had not responded to requests for comment in the Reuters report.

Against Wages & economic policy
Sources
https://www.reuters.com/legal/litigation/ace-hardware-sued-us-court-over-alleged-retail-price-coordination-2026-05-08/
The lawsuit, opens new tab, filed on Thursday in federal court in ‌Chicago, alleges Ace and its members have for years violated U.S. antitrust law by coordinating on retail prices and limiting where stores can operate. The lawsuit said shared pricing moved in lockstep with nearby stores, eliminating competition.
https://www.law360.com/cases/69fcfdc0c691cc8fd6802748
Ace Hardware urged an Illinois federal court to toss a proposed class action accusing the retail cooperative of helping its member stores conspire to fix prices, saying the case attacks services the stores need to compete against Home Depot and others.
https://www.law360.com/articles/2475590/ace-hardware-accused-of-coordinating-prices-locations
By Matthew Perlman ( May 11, 2026, 8:50 PM EDT) -- Consumers have hit Ace Hardware with a proposed class action in Illinois federal court alleging they pay higher prices because the retail cooperative helps its member stores conspire to fix prices and divide local markets. . . .
https://news.bloomberglaw.com/antitrust/ace-hardware-accused-of-using-store-sales-data-to-jack-up-prices
Ace Hardware Corp. conspired to raise retail prices across its member stores, causing consumers to pay millions of dollars more for products, according to a customer’s proposed class action.

California regulators found noncompliant chainsaws and line trimmers at a member store in 2001 and ordered Ace to stop sales and report statewide distribution. Ace said a coding error led to 1,068 trimmers and 645 chainsaws being sold; a recall was unsuccessful because most had reached consumers. Ace signed a settlement in December 2003 and paid $50,714.

Against Climate & energy
Sources
https://ww2.arb.ca.gov/ace-hardware-corporation-settlement
During the spring of 2001, staff of the MSOD Field Inspection / Testing section conducted a compliance survey for Small Off-Road Engines (SOREs) by visiting hardware stores and lawnmower shops throughout the State. At the Santa Barbara Home Improvement Center (SBHIC), they discovered non-California compliant chainsaws and line trimmers offered for sale. Since the SBHIC belongs to the ACE cooperative of stores, the ARB issued a cease and desist order to ACE and a request to report the number of units sold statewide. ACE reported that they delivered 1,068 line trimmers and 645 chainsaws equipped with non-California certified engines to retail stores in California, prior to the cease and desist order. Though ACE had procedures in place to segregate 49 state and California compliant equipment, an inadvertent error in the coding of the trimmers and chainsaws allowed the non-compliant units to be distributed and sold in California stores. A recall campaign undertaken by ACE was not successful because most of the non-compliant equipment had already been sold to consumers in California. ACE signed a settlement agreement on December 2, 2003 and deposited $50,714 into the Air Pollution Control Fund.

The supplied source contains only “0/50” for Ace Hardware Corp. It provides no explanation of the score, assessment criteria, date or related company action, so no further claim can be supported.

Against LGBTQ+ policies
Sources

Ace Hardware introduced Hey ARMA, an AI layer on its associates’ handheld devices, in February 2026. Forbes reported it had handled more than 55,000 queries across 2,300-plus stores, offering product, project and inventory help. CEO John Venhuizen said the tool is intended to support employees, not replace them; expansion toward 5,200 stores was still underway.

In favor AI & automation
Sources
http://web.archive.org/web/20260729000950/https://www.forbes.com/sites/shelleykohan/2026/04/28/ace-hardware-is-using-ai-to-make-store-associates-smarter-heres-how/
The role of Hey ARMA, or other AI technology rolled out at Ace Hardware stores, is not to replace workers but give employees the opportunity to use AI to create better shopping experiences. When asked about the future of AI in the workforce, Venhuizen said, "I can't predict the future, and you'd be a fool to. But here's my sense: I don't think you have a high probability of losing your job to AI, but you will have a very high probability of losing your job to someone who knows how to leverage AI."

On May 5, 2017, the California Air Resources Board settled a case with Ace Hardware Corporation and CRC Industries over selling, supplying or offering Ace Moisture-Free Duster from April 2011 to April 2014. The product contained a prohibited high-global-warming-potential gas; the sales resulted in 9.1 tons of emissions. The companies agreed to pay $300,000.

Against Climate & energy
Sources
https://ww2.arb.ca.gov/ace-hardware-corporation-and-crc-industries-inc-case-settlement
On May 5, 2017, a Consumer Products case was settled with ACE Hardware Corporation and CRC Industries, Inc. for selling, supplying or offering for sale a non-compliant pressurized gas duster product between April 2011 and April 2014. The product, Ace Moisture-Free Duster, contained 1,1,1,2-Tetrafluoroethane (HFC-134A), which is considered a high global warming potential compound that has been prohibited for use in the pressurized gas duster category since December 31, 2010. The sales of the product resulted in 9.1 tons of HFC-134A emissions. ACE Hardware Corporation and CRC Industries, Inc. have agreed to pay $300,000 to settle this case.

Three website users sued Ace Hardware Corp., alleging its site continued tracking their activity through third-party tools after they opted out of data sharing. The complaint, filed in the US District Court for the Northern District of California, claims tracking began before users could interact with cookie banners and violated privacy protections and federal wiretapping laws. The allegations are unresolved.

Against Privacy & surveillance
Sources
https://news.bloomberglaw.com/privacy-and-data-security/ace-hardwares-cookie-banner-doesnt-work-class-suit-alleges
Ace Hardware Corp. was sued by three website users for allegedly continuing to track their online activity through third-party tools even after they opted out of data sharing, violating federal wiretapping laws and privacy protections.

OpenSecrets’ 2024-cycle profile attributes $239,215 in political contributions to individuals and $828 to organizations, including Ace Hardware affiliates; it notes organizations themselves cannot contribute to candidates and party committees. Most reported recipients were Republican, though Democratic candidates and committees also received funds. Ace Hardware reported no federal lobbying or outside spending for the cycle.

You decide Political spending
Sources
http://web.archive.org/web/20250330072220/https://www.opensecrets.org/orgs/ace-hardware/summary?id=D000042548
Ace Hardware has not reported lobbying the federal government during the 2024 election cycle.

California’s Air Resources Board said Ace Hardware Corporation and United Industries Corporation jointly settled a case on May 9, 2014, involving Ace Flying Insect Killer. The product’s label represented it as suitable for crawling insects, while its VOC concentration exceeded the 15% limit; the agency cited about 1.55 tons of excess emissions. The companies paid $26,600.

Against Climate & energy
Sources
https://ww2.arb.ca.gov/ace-hardware-corporation-and-united-industries-corp-settlement
On May 9, 2014, a case was settled jointly with Ace Hardware Corporation and United Industries Corporation for manufacturing and selling a store brand “Ace Flying Insect Killer” which subject to the VOC limit for Aerosol Crawling Bug Insecticide category, title 17, California Code of Regulations, section 94509(a). The label made representations that was suitable for use on crawling insects and the product contained concentrations of VOC’s exceeding the 15 percent by weight VOC limit. There were approximately 1.55 tons of excess emissions. The companies paid $26,600.00 to settle the case.
About & ownership
Category
Home Improvement Retailers
Website
acehardware.com
Alternatives to Ace Hardware