Avis

The I-Team reviewed hundreds of lawsuits filed by customers who say they’ve been humiliated, handcuffed, and even arrested at gunpoint, all because various rental car companies have reported their own vehicles as stolen.

The lawsuit alleged that Payless routinely added GSO or RSP charges even when customers declined them, or without clear disclosure, and kept those funds — conduct plaintiffs said violated the New Jersey Consumer Fraud Act and other state statutes.

Avis experienced a security incident in August 2024 involving customer names, driver's license information, credit card numbers and expiration dates, birthdates, and phone numbers, according to the settlement website for the class action lawsuit. Avis has denied any wrongdoing in the breach, but is paying affected customers up to $5,000 for out-of-pocket expenses.

Avis Rent A Car System LLC‘s mishandling of basic security protections exposed the personal information of more than 300,000 consumers in an August data breach, according to a proposed class action.

1. This matter was initiated by a complaint filed with the United States Department of Justice (Department) against Avis Rent A Car, Inc. The complaint was investigated by the Department under the authority granted by section 308(b) of the Americans with Disabilities Act of 1990 (ADA), 42 U.S.C. §§ 12101 et seq. The complaint alleges that Avis violated the ADA by denying individuals who use wheelchairs access to the shuttle service that Avis operates between the Detroit Metro Airport terminal and Avis' rental car service center.

D. Architectural Barriers

18. In order to provide equivalent service to it customers at Detroit Airport with disabilities, including those who use wheelchairs, Avis currently provides curbside pick-up and drop-off services using regular Avis fleet vehicles. Avis hereby agrees to transport such customers to and from its rental car service center in either (i) a van equipped with a wheelchair lift, or (ii) an accessible shuttle vehicle from its Detroit fleet. Any vehicle used to comply with the requirements of this paragraph shall meet the Accessibility Specifications for Transportation Vehicles set forth in 49 C.F.R. Part 38, Subpart B. The service provided pursuant to this paragraph must meet the equivalent service standard set forth in 49 C.F.R. § 37.105. Avis may meet the equivalency requirement by means such as sharing or pooling accessible vehicles among entities with similar obligations, or by contracting with third-party transportation service providers, as long as Avis ensures the provision of equivalent service.

26. Avis currently provides a direct telephone connection between the Airport terminal and its service center that customers, including its customers who use wheelchairs, may use to request delivery of their cars and to otherwise transact business with Avis; however no direct TDD service is provided. Avis acknowledges that, pursuant to 42 U.S.C. § 12182(b)(2)(A)(iii), 28 C.F.R. § 36.303(c), it has the obligation to ensure effective communication with individuals with disabilities. The Department has informed Avis that its present method of communicating with the public at the Airport terminal does not ensure effective communication with individuals who are deaf, hard of hearing, or otherwise unable to communicate by telephone. Avis hereby agrees to develop and implement a system for providing effective communication with its customers at the Detroit Airport. The system must be in operation by the date that is six months from the Effective Date of this Agreement. At a minimum, Avis shall install appropriate signage directing individuals to the location of airport TDD's and ensure that TDD's and trained personnel are available to respond to calls from the airport terminal to its Detroit rental car facility. Any proposed system must receive the prior written approval of the Department, which approval shall not be unreasonably withheld or delayed.

11. In the Notice Letter the Department informed Avis that it had concluded that the shuttle system Avis operates at the Detroit Airport is a fixed route system, as such term is defined in section 301(4) of the ADA, 42 U.S.C. § 12181(4), and its implementing regulation, 49 C.F.R. § 37.3. The ADA imposes certain obligations on private operators of fixed route systems, as more particularly set forth in section 302(b)(2)(B) of the ADA, 42 U.S.C. § 12182(b)(2)(B), and its implementing regulation, 49 C.F.R. § 37.101. Based on its investigation and the information provided by Avis, the Department concluded that two GMC/RTS shuttle vehicles acquired by Avis in 1992 and 1994, respectively, and deployed at the Detroit Airport were required to be readily accessible to and usable by individuals who use wheelchairs, but were not. To remedy this alleged violation, the Department proposed that Avis make these vehicles accessible or replace them with new, accessible vehicles of the same capacity and design. As of the Effective Date of this Agreement (as hereafter defined), both of these vehicles have been refurbished and equipped with wheelchair lifts. Avis has also deployed an additional accessible shuttle vehicle of the same model at its Detroit Airport Facility. However, as set forth in paragraph 8 above, the parties have also agreed to address this issue on a nationwide basis.

Avis Budget made false claims in connection with obtaining payments under an agreement with the United States managed by the Department of Defense Travel Management Office. From Jan. 1, 2014, through Dec. 31, 2019, Avis Budget submitted false claims and received payment from the United States for unallowable supplemental charges to car rentals, including collision damage waiver/loss damage waiver insurance; supplemental liability coverage/additional liability insurance; personal accident insurance; personal effects coverage/personal effects protection; and late turn-in fees. In addition to being unallowable, some of the fees Avis Budget charged were already included in the government rental rate.

By Emmy Freedman ( March 28, 2025, 1:16 PM EDT) -- Car rental company Avis can't escape managers' collective action accusing it of misclassifying them as overtime-exempt, a New Jersey federal judge ruled, finding a longer time limit for bringing the suit applied because the workers backed up their claims that the company's conduct was willful....

The settlement covers operations managers at Avis rental locations across the country and in Puerto Rico who say the Avis Budget Group Inc. unit misclassified them as exempt from overtime pay even though they spent most of their time on non-exempt tasks, such as washing cars and driving them from one rental counter to another. The workers asked Judge Brian R. Martinotti of the US District Court for the District ...

By Benjamin Morse ( May 21, 2026, 12:42 PM EDT) -- Car rental company Avis agreed to pay $1. 79 million to settle a collective action claiming it misclassified operations managers as overtime-exempt and failed to pay them for hours worked over 40 in a week, according to a filing in New Jersey federal court. . . .

AVIS LOBBIES UP FOR EXPENSING PUSH: The Avis Budget Group has added its first in-house lobbyist as the rental car industry joins a push from the rest of the business community to prevent the prized full expensing provision from Republicans’ 2017 tax overhaul from winding down over the next few years.

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Several major companies — Enterprise Holdings, First National Bank of Omaha, Symantec, Hertz and Avis — have ended co-branding partnerships with the National Rifle Association as a #BoycottNRA social media movement picks up steam.

Both Avis and Budget, car rental companies operated by the same parent company, offered up to 25 percent off base rate to NRA members. On Friday, the parent company, Avis Budget Group, announced those benefits would be ending.

Imagine renting a car, going to work, then being surrounded by police because the rental company reported your vehicle as stolen. That’s the nightmare Lopez Ameer says he lived through, and he’s suing Avis Budget Group for defamation, alleging its error led to his January 2025 firing.

<table> <tr> <td>Total disbursements</td> <td>$37,265.08 </td> </tr> <tr> <td>Operating expenditures</td> <td>$0.00 </td> </tr> <tr> <td>Allocated operating expenditures - federal share</td> <td>$0.00 </td> </tr> <tr> <td>Allocated operating expenditures - nonfederal share</td> <td>$0.00 </td> </tr> <tr> <td>Other federal operating expenditures</td> <td>$0.00 </td> </tr> <tr> <td>Transfers to affiliated committees</td> <td>$0.00 </td> </tr> <tr> <td>Contributions to other committees</td> <td>$18,500.00 </td> </tr> <tr> <td>Independent expenditures</td> <td>$0.00 </td> </tr> <tr> <td>Party coordinated expenditures</td> <td>$0.00 </td> </tr> <tr> <td>Loans made</td> <td>$0.00 </td> </tr> <tr> <td>Loan repayments made</td> <td>$0.00 </td> </tr> <tr> <td>Total contribution refunds</td> <td>$0.00 </td> </tr> <tr> <td>Individual refunds</td> <td>$0.00 </td> </tr> <tr> <td>Political party refunds</td> <td>$0.00 </td> </tr> <tr> <td>Other committee refunds</td> <td>$0.00 </td> </tr> <tr> <td>Other disbursements</td> <td>$18,765.08 </td> </tr> <tr> <td>Total federal election activity</td> <td>$0.00 </td> </tr> <tr> <td>Allocated federal election activity - federal share</td> <td>$0.00 </td> </tr> <tr> <td>Allocated federal election activity - Levin share</td> <td>$0.00 </td> </tr> <tr> <td>Federal election activity - federal only</td> <td>$0.00 </td> </tr> <tr> <td>Total federal disbursements</td> <td>$37,265.08 </td> </tr> </table>