SCS Global Services certified Turo carbon neutral on April 18, 2023, verifying the company’s offset of 100% of estimated 2022 greenhouse-gas emissions across Scopes 1, 2 and 3. Turo said it intended to maintain neutrality and pursue emissions-reduction initiatives; its case study also described investments in offset projects and plans to expand EV offerings.
As the world's largest peer-to-peer car sharing marketplace, Turo knew it was important to start to address the company's impact on the climate in a meaningful way. An important part of Turo's mission in putting the 1.5 billion cars to better use is also ensuring the world's existing resources are put to better use. In 2021, Turo pledged to offset 100 percent of its estimated global carbon emissions, based on the estimated total number of miles driven on Turo trips and all emissions from the global office footprint. Turo wanted to partner with SCS Global Services to better understand the scope of its carbon footprint with the hope of making the transportation industry more sustainable.
SAN FRANCISCO, CA / ACCESSWIRE / April 18, 2023 / Turo, the world's largest peer-to-peer car sharing marketplace, announced today that the company has been Carbon Neutral Certified by SCS Global Services, a pioneer and global leader in the field of sustainability certification assessment. This certification is a testament to Turo's efforts in the fight against climate change, making the automotive and transportation industry more sustainable, and building a marketplace that puts the world's 1.5 billion cars to better use.
In a 2018 interview, Turo CEO Andre Haddad said he signed the company onto court briefs and open letters opposing restrictions on legal immigration, including Trump’s travel ban and efforts to end DACA. Turo joined 160 other tech companies in a brief opposing the ban; Haddad said the company lacked resources to lobby for specific immigration legislation.
At 17, Andre Haddad could identify types of explosives based on the sounds they made whizzing overhead. A mortar shell in trajectory thundered like the sounds of Blue Angels flying low over San Francisco — a noisy spectacle that still rattles Haddad almost 30 years later. He recalls to this day the sound of a bomb that exploded at his Beirut apartment building, turning to ash his stash of Economist magazines and a taped-up poster of Madonna with red lips and a big hair bow. Haddad, the 47-year-old chief executive of Turo, a San Francisco startup that helps people rent out their cars, avoided talking about his youth in war-torn Lebanon for a long time. Then President Trump arrived in Washington. Haddad has since joined other tech leaders in sounding off against Trump’s call to cut legal immigration in half. He signed his company’s name to amicus briefs in federal court cases and open letters aimed at protecting the immigrants who are a significant part of tech’s work force. There was a time, not too long ago, when the tech industry pushed only political issues that directly affected their firms, such as tax reform and net neutrality. Its leaders are now commenting on topics from immigration policy to the rights of women and minorities. Reasons are clear: The Trump administration has many policies and views that challenge the sector’s ideals, and employees in a competitive hiring market are demanding that companies take public stands. The Bay Area is heavily populated by immigrants, and many work in tech. Those born outside the U.S. make up 71 percent of tech workers in the San Jose-Sunnyvale-Santa Clara metro area, and just over 50 percent in the San Francisco-Oakland-Hayward area, according to an analysis of census data by the Seattle Times. On that night in 1989, the last full year of the Lebanese civil war, Haddad and his family survived by taking shelter in an underground parking garage. Much of his neighborhood slept in that makeshift shelter. An estimated 1 million Lebanese fled the country during the conflict. A few months later, Haddad called his uncle from a
After the January 2025 attacks, CEO Andre Haddad said the perpetrators had valid licenses and clean criminal records, and would not have been flagged by Turo or, he believed, law enforcement or traditional rental companies. Turo said it was investigating and cooperating with authorities; it planned to improve its risk algorithm and consult security experts. A report also cited past misuse of Turo vehicles and host complaints about renters with ‘a
On Friday, Turo’s chief executive, Andre Haddad, said in a statement that he is “outraged” thinking about “how egregiously the two individuals who perpetrated these heinous crimes abused our platform.” He noted that Turo is working “around the clock” to figure out how the platform could have been misused like this.
On Friday, Turo Chief Executive Officer Andre Haddad appeared on CNBC to talk about the company's investigation into what happened and how it is has affected the rental company, which operates similar to AirBNB.
Over the years, some bad actors have managed to slip through the cracks, embroiling Turo in controversy after cars on its platform have been found to be used for human and drug trafficking. And people who claim to be hosts regularly post on the Turo subreddit page about their cars being rented out to people with criminal histories.
In a proposed federal class action filed in Illinois, Viola Patterson alleged that Turo collected her face scans when she rented and picked up a car without notifying her or obtaining written consent, in violation of the Illinois Biometric Information Privacy Act. The complaint also alleges disclosure to service providers and contractors and failure to publish a retention schedule.
Turo Inc. collected the face scans of consumers using its peer-to-peer car-sharing service without their consent in violation of the Illinois Biometric Information Privacy Act, a proposed federal class action said.
A Turo renter said the company initially dropped a Los Angeles car-damage claim after her pickup photos showed the damage was preexisting, but later charged $660 and invoiced another $1,678 for alleged hidden damage. After consumer advocate Christopher Elliott contacted Turo, the company reviewed the case, refunded the $660 and canceled the additional invoice.
A week later, Turo reopened the claim and charged my credit card $660, but I was never shown an itemized bill. Then, earlier this month, it sent me another invoice for $1,678. Turo claims that there’s now “hidden” damage to the car. It sent a photo of a larger hole that I’ve never seen before.
A July 2023 report said Turo and its insurance carrier made the final payment in March on a $1.6 million settlement in a Middlesex County insurance dispute involving a crash by an “out-of-control” Turo car. The supplied report excerpt does not provide further details about the dispute or settlement terms.
Car sharing platform Turo and its insurance carrier made the final payment in March of a $1.6 million settlement in a Middlesex County insurance dispute,…
In April 2020, Law360 reported that Turo appeared to have settled with a proposed class of customers who alleged it charged bogus fees for damage they vehemently disputed causing. Named plaintiff Honan Yang sought voluntary dismissal in Illinois federal court, with each side agreeing to bear its own costs and fees; settlement details were not immediately available.
Law360 (April 30, 2020, 7:45 PM EDT) -- Car-sharing company Turo Inc. appears to have settled with a proposed class of customers who say that it charged consumers bogus fees for purported damage to cars they rented, even though the customers vehemently disputed damaging the vehicles.
A Washington woman sued Turo, Meta, YouTube, Reddit and others, alleging she was illegally recorded by a hidden camera in a Turo rental car. The lawsuit follows a viral dash-cam video showing her texting while driving shortly before a crash. The Law360 report is dated January 26, 2026.
By Rachel Riley ( January 26, 2026, 7:21 PM EST) -- A Washington woman featured in a viral video that showed her texting while driving just before a crash claims she was illegally recorded by a secret camera in a car she rented on Turo, according to a new lawsuit against the rental platform, Facebook parent company Meta Platforms Inc., YouTube, Reddit and others....
A proposed class action filed in Illinois federal court accused Turo of violating its terms of service by refusing to arbitrate consumers’ disputes or pay its required share of arbitration filing fees. Law360 reported the suit on August 27, 2024; the claims are allegations, not established findings.
By Celeste Bott (August 27, 2024, 6:56 PM EDT) -- California-based car-sharing company Turo has been hit with a proposed class action in Illinois federal court claiming it violated its own terms of service by refusing to arbitrate consumers' disputes or pay its required portion of the arbitration filing fees....
A Minnesota woman visiting New Jersey alleges Turo failed to remove a stolen-vehicle flag from her rental after its owners found the car and relisted it. According to a lawsuit filed in Pennsylvania state court, police detained her in front of her child. Law360 reported the allegations on October 20, 2026.
By Matthew Santoni ( October 20, 2026, 2:32 PM EDT) -- A Minnesota woman visiting New Jersey was detained by police in front of her child because car-sharing app Turo Inc. failed to clear a "stolen vehicle" flag on her rental car after the owners found it and put it back on the app, according to a lawsuit filed in Pennsylvania state court. . . .
In January 2022, Arizona host Ahmad Abdallah said a Turo renter took his Volvo toward the border; authorities later found six undocumented migrants in the vehicle and seized it during a human-smuggling investigation. Turo said it worked with law enforcement, covered incident-related costs and suspended the guest’s account.
A Phoenix area man unwittingly became part of a human smuggling investigation, after he rented his car to a person via a service called ‘Turo.’Here's what you should know about the incident, which officials with the U.S. Border Patrol say is happening more often.On its website, company officials describe Turo as "the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK."People can use the service to make money by renting out their car, or use the service to find a rental car for themselves.For Ahmad Abdallah, he learned the hard way that renting out a car can be risky business, because oftentimes, people won't know exactly what a driver intends to use their personal car for.Abdallah, who was renting out his SUV for the past few months on the Turo platform, recounted what happened with the last person who rented his car."I give her the car, but I have a bad feeling, so I’m tracking the car via Lojack," said Abdallah. "She starts going to Tucson, past Tucson to Nogales. I told her if this car crosses the border, I'm going to report it stolen. She says, ‘no, I’m just picking up my sister.’ So then, she starts going east, then back up north."Abdallah says the driver went more than 60 miles out of the way, only to get back to the I-10. He then called DPS, and a trooper contacted him."He calls me back and says ‘hey, we got your car pulled over,'" said Abdallah. "It was silent, then he says we found six illegal aliens. I was livid because it’s a 2022. It had 4,000 miles."Agents seized the vehicle, saying the Volvo is part of the human smuggling investigation. Abdallah will likely have to pay storage fees in order to get the SUV back.Border Patrol agents said everyone in the vehicle was detained, but did not comment further due to an ongoing investigation.Border Patrol agents in Arizona say this has become more common."We've seen an increase. People are doing this more. You just don’t know what people are using the vehicle for," said Jesus Vasavilbaso. "The majority of those vehicles are being rented in Phoenix, so cartels and smuggling organizations are working real hard in working at recruiting people in the Phoenix area."Officials with Turo also issued a statement, which reads:When we learned that one of our Arizona host’s vehicles was involved in a trust and safety incident, our team took immediate action to support him, including working with local law enforcement, covering costs related to the incident, and suspending the guest’s account. Turo takes trust and safety very seriously and has strong protections in place to support our community. We conduct certain trust and safety screening processes to flag and investigate suspicious activities and in an attempt to prevent guests with certain criminal backgrounds from accessing our services.For the latest local news, download the FOX 10 News app
In 2021, Massachusetts’ Supreme Judicial Court ruled that Turo’s role in airport rentals went beyond hosting user listings: it facilitated transactions and provided services including payments, insurance and screening. The court said Turo could face liability for aiding users’ illegal conduct, while leaving uncertainty over whether it could process airport transactions users initiated themselves.
For one thing, Turo actively encouraged airport pickups with advertisements to “skip the rental counter” and a dedicated search button for vehicles at the airport. Even more important, Turo acted as a facilitator for the transactions.
A February 2026 report says a Florida appeals court nixed punitive damages in a fatal-crash lawsuit against Turo. Plaintiffs’ attorney Chase R. Pansler argued that companies should face responsibility when they deliberately ignore information that puts families at risk, and said the plaintiffs’ case was not over.
"We believe that when corporate America purposefully decides not to pay attention to specific information that places families at risk, responsibility should attach, and that in certain cases, like this one, punitive damages should be attached," said Pansler Law Firm partner Chase R. Pansler, one of the attorneys for the plaintiffs. "We’re not done yet."