Is Capital One ethical?

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LGBTQ+ policies Confirmed You decide

Capital One Financial Corp. scored 100 percent on the Human Rights Campaign's second annual Corporate Equality Index

The documented action involving Capital One Financial Corp. concerns gay, lesbian, bisexual and transgender employees.

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business-humanrights.org
The Human Rights Campaign today released its second annual Corporate Equality Index, which measures how the largest U.S. companies treat their gay, lesbian, bisexual and transgender employees and consumers...The 21 companies that scored 100 percent are: Aetna Inc.; American Airlines (AMR Corp.); Apple Computer Inc.; Avaya Inc.; Bank One Corp.; Capital One Financial Corp.; Eastman Kodak Co.; Hewlett-Packard Co.; IBM Corp.; Intel Corp.; J.P.

Corporate conduct Confirmed Against

Capital One pays $7 million in damages to servicemembers

Capital One agrees to pay approximately $7 million in damages to servicemembers for SCRA violations, including compensation for lost equity in foreclosed homes and repossessed vehicles.

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justice.gov
The agreement requires Capital One to pay approximately $7 million in damages to servicemembers for SCRA violations, including at least $125,000 in compensation plus compensation for any lost equity (with interest) to each servicemember whose home was unlawfully foreclosed upon, and at least $10,000 in compensation plus compensation for any lost equity (with interest) to each servicemember whose motor vehicle was unlawfully repossessed.

Corporate conduct Settlement Against

Capital One settles cyberattack data breach claims

Capital One settled tort and statutory consumer protection claims following a cyberattack that breached individuals' personal data.

1 sourceRead sources
federalreserve.gov
Commenters also referenced a settlement between a class of individuals and Capital One regarding tort and statutory consumer protection claims due to a cyberattack resulting in the breach of individuals’ personal data held by Capital One.

Workplace equity Proposed settlement Against

Capital One agreed to a new settlement that would deliver $425 million in restitution

The settlement, which was preliminarily approved by the court today, will require Capital One to pay $425 million in restitution, including an estimated $34 million to New Yorkers who had 360 Savings accounts.

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advocacy.consumerreports.org
“Dismissing its lawsuit against Capital One sends the message that the CFPB plans to look the other way when banks and other financial companies mistreat their customers.
ag.ny.gov
Capital One promised 360 Savings customers, “your money will earn much more than what it would in an average savings or money market account,” yet continues to pay them below the national average.
Attorney General James and the coalition assert that the proposed settlement would allow Capital One to continue underpaying and deceiving its 360 Savings customers.
AG James Sued Capital One for Bait-and-Switch Scheme that Cheated Customers Out of Billions of Dollars in Interest
Attorney General James and the coalition argue that the proposed class action settlement shortchanges 360 Savings customers and fails to impose any requirements that Capital One change its behavior to avoid misleading its customers.
In May, Attorney General James sued Capital One for misleading its online savings account customers about the interest rates they would receive, allowing the bank to avoid paying the high interest rates that it promised to customers.
The settlement would not require Capital One to change this scheme of paying 360 Savings customers lower interest than otherwise-identical 360 Performance Savings customers, the scheme that is at the heart of both the class action lawsuit and the Office of the Attorney General’s (OAG) case.
ag.ny.gov
Capital One removed 360 Savings from its website and completely replaced it with 360 Performance Savings, concealing that 360 Savings and 360 Performance Savings existed as separate and distinct products with different interest rates.
Instead, Capital One created “360 Performance Savings,” a nearly identical type of savings account that provided much higher interest rates than 360 Savings – at one point, more than 14 times higher.
ag.ny.gov
New Yorkers Cheated by Capital One Will Receive $34 Million
In May, Attorney General James sued Capital One for misleading its 360 Savings account customers about the interest rates they would receive, allowing the bank to avoid paying the high interest rates that it promised.
Attorney General James sued Capital One in May for misleading its 360 Savings customers to avoid paying them higher interest rates.
After Attorney General James led a bipartisan coalition of attorneys general in opposing an earlier proposed a class action settlement that did not deliver enough for Capital One customers who were wronged, this new settlement more than doubles the value of the earlier one.
The settlement, which was preliminarily approved by the court today, will require Capital One to pay $425 million in restitution, including an estimated $34 million to New Yorkers who had 360 Savings accounts.
Capital One has now agreed to a new settlement that would deliver substantially more for 360 Savings customers.
NEW YORK – New York Attorney General Letitia James today commended a new settlement that will require Capital One to provide $425 million in restitution and better interest rates for its 360 Savings customers who were cheated out of higher interest payments on their savings accounts for years.
The settlement will also require Capital One to match 360 Savings and 360 Performance Savings interest rates, erasing the misleading two-tiered system of accounts at the heart of Attorney General James’ lawsuit and providing an estimated $530 million to consumers nationwide in future additional interest.
ag.ny.gov
By reason of the above, Capital One has engaged in repeated and persistent fraudulent conduct in violation of New York Executive Law § 63(12).
Instead, Capital One froze the 360 Savings rate below the national savings average.
Capital One’s customers opened and maintained 360 Savings accounts based on Capital One’s promises that they would receive “one of the nation’s best savings rates.” Instead, Capital One took advantage of its customers and hoped that they wouldn’t notice.
Capital One deliberately deceived consumers by concealing that 360 Savings and 360 Performance Savings were two distinct products with very different interest rates, and that only new 360 Performance Savings were receiving the advertised interest rates.
Capital One operated a secret, two-tier system of savings accounts, in which only new 360 Performance Savings accounts received the high interest rates that Capital One advertised, while existing 360 Savings accounts languished at much lower rates.
Collectively, New York consumers lost out on millions of dollars in interest compared to what they would have received with 360 Performance Savings accounts, while Capital One pocketed the difference.
Capital One’s deception allowed it to avoid paying millions of dollars in interest to New York consumers that held 360 Savings accounts, compared to what it would have had to pay them had they opened or been automatically transferred into 360 Performance Savings accounts.
Capital One lowered the 360 Savings rate to 0.30% and froze it at this artificially low level for years, while interest rates rose nationwide.
This allowed Capital One to operate a secret, two-tier system of savings accounts, in which only new 360 Performance Savings accounts received the high interest rates that Capital One advertised, while existing 360 Savings accounts languished at much lower rates.
Capital One deceived consumers by concealing that 360 Savings and 360 Performance Savings were two distinct products with very different interest rates, and that only new 360 Performance Savings were receiving the advertised interest rates.
By reason of the above, Capital One has violated General Business Law § 350 and therefore engaged in repeated and persistent illegal conduct in violation of New York Executive Law § 63(12).
Another customer complained that 360 Savings were marketed as “high interest” accounts, but when Capital One created 360 Performance Savings, “only the new savings account had a high rate of payment.” They were not aware that they “would have to switch [their] money 18 The customer complaints summarized in paragraphs 69-72 are from the Consumer Financial Protection Bureau’s public Consumer Complaint Database or the Federal Trade Commission’s Consumer Sentinel Network and reflect only a small sample of complaints by New York residents. 19 Consumer Financial Protection Bureau, Consumer Complaint Database, https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8138734 (visited May 12, 2025) (emphasis added).
Capital One deceived consumers by representing that 360 Savings was a “high interest” savings account with a competitive, variable rate, then freezing the 360 Savings rate below the national savings average.
Capital One knew customers would be “unhappy they weren’t aware of the 360 Performance Savings product or the higher rate offered” if they discovered the deception, but it instructed its employees not to proactively mention the new product to 360 Savings customers.
One long-time customer, who had an ING Direct account before Capital One c onverted it into a 360 Savings account, eventually realized that their account “was paying an interest rate significantly below market.” They stated: “I called Capital One, and they informed me that in order to get the market rate, I’d have to close my existing account and transfer my funds over to a new 360 Performance Savings account.
COMPLAINT
apnews.com
NEW YORK (AP) — A U.S. watchdog is suing Capital One for allegedly misleading consumers about its offerings for high-interest savings accounts — and “cheating” customers out of more than $2 billion in lost interest payments as a result.
Capital One sued by US watchdog alleging bank cheated customers out of $2 billion | AP News
finance.yahoo.com
A federal judge has approved a $425 million settlement with Capital One, resolving a lawsuit that accused the bank of deceptive marketing practices.
Capital One To Pay $425M In Settlement Over Savings Account Claims — Here’s What To Know
finance.yahoo.com
The lawsuit alleged that Capital One deceived customers about interest rates related to some of its savings account options, according to court filings on the settlement website.
finance.yahoo.com
Last month, New York Attorney General Letitia James announced that she and 17 other Attorneys General are disputing the settlement, claiming it does not punish Capital One enough for allegedly misleading customers.
finance.yahoo.com
Capital One has had other legal issues It's not the first time the company has faced legal problems. In January, the Consumer Financial Protection Bureau sued the Richmond, Virginia-based financial institution for cheating customers out of more than $2 million in lost interest payments.
Capital One $425M Class Action Lawsuit: Find Out If You’re Eligible
finance.yahoo.com
Capital One cheated customers out of billions, says lawsuit
The CFPB alleges that Capital One purposely kept customers with 360 Savings accounts "in the dark" about its new 360 Performance Savings product.
finance.yahoo.com
In early 2025, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against Capital One and its parent company, Capital One Financial Corp., claiming that customers were not receiving the interest earnings owed on their savings accounts.
finance.yahoo.com
In June, Capital One agreed to a pay $425 million to settle the case, doling out $300 million directly to account holders. Another $125 million was earmarked for elevated future interest payments for customers who still hold 360 Savings accounts.
finance.yahoo.com
In a complaint filed in the Alexandria, Virginia federal court, the CFPB said Capital One promised depositors that their 360 Savings account provided one of the nation's "top," "best" and "highest" interest rates, but froze their rate at just 0.30% even as deposit rates rose nationwide.
Capital One sued by US CFPB for avoiding billions in interest payments
finance.yahoo.com
Capital One sued by US watchdog alleging bank cheated customers out of $2 billion
finance.yahoo.com
At the same time, the CFPB adds, the bank created "360 Performance Savings," which saw a much higher rate grow. But the agency says that Capital One did not notify 360 Savings accountholders about this new offering and "instead worked to keep them in the dark" — alleging that the company marketed the products similarly to obscure their distinction and forbade employees "from proactively telling" those with 360 Savings accounts about 360 Performance Savings.
Capital One sued by US watchdog alleging bank cheated customers out of $2 billion
finance.yahoo.com
The CFB contends that Capital One and its parent holding company cheated U.S. consumers out of more than $2 billion in interest payments on savings accounts by allegedly misleading about its 360 Savings accounts, and further obscured its higher-interest savings product from customers.
finance.yahoo.com
Capital One Financial Corporation (NYSE:COF) is facing a lawsuit filed by the Consumer Financial Protection Bureau (CFPB), which accuses the bank of cheating millions of consumers out of more than $2 billion in lost interest.
finance.yahoo.com
Capital One has been dealing with regulatory issues recently. In May 2025, it agreed to pay $425 million to settle nationwide litigation that accused it of deceiving its online savings account customers to avoid paying millions of dollars in interest payments.
fortune.com
Capital One sued by CFPB alleging bank cheated customers out of $2 billion in interest payments
Capital One sued by CFPB alleging bank cheated customers out of $2 billion in interest payments | Fortune
fortune.com
The CFPB alleges that Capital One engaged in deceptive practices by promoting a savings account as offering one of the nation’s “highest” interest rates while simultaneously offering another account with rates up to 14 times higher.
nypost.com
In a complaint filed in the Alexandria, Va., federal court, the CFPB said Capital One promised depositors that their 360 Savings account provided one of the nation’s “top,” “best” and “highest” interest rates, but froze their rate at just 0.30% even as deposit rates rose nationwide.
Capital One sued by feds for avoiding billions in interest payments
nypost.com
The $425M Capital One 'cheated' interest payout — is your check doubling?
Capital One has agreed to pay $425 million to settle claim that it misled millions of customers who signed up for a high-yield savings account.
nypost.com
Millions of current and former Capital One customers are in store for payouts after a federal judge gave a $425 million settlement the final green light this week.
nypost.com
Capital One has agreed to pay the nearly half a billion dollar sum to settle accusations it ripped off customers by advertising two savings accounts — 360 Savings and 360 Performance Savings — with very similar names, but vastly different interest rates.
oag.ca.gov
account holders about the interest rate on the 360 Savings account, concealing the 360 Performance Savings account from 360 Savings account holders, and/or confusing 360 Savings account holders about the differences between the 360 Savings account and the 360 Performance Savings account, and (ii) it reasonably could have been asserted by the NYAG or such Amici AG prior to the date of the NYAG or Amici AG’s execution of this Stipulation; AND WHEREAS, the Capital One Defendants recognize and acknowledge that the NYAG and the Amici AGs enter this Stipulation on behalf of their own offices only, and not on behalf of any other agency or subdivision in their respective state; Case 1:24-md-03111-DJN-WBP Document 294 Filed 01/09/26 Page 3 of 9 PageID# 17391
Civil Action No. 1:25-cv-01403-DJN-WBP IN RE: CAPITAL ONE 360 SA VINGS ACCOUNT INTEREST RATE LITIGATION Civil Action No. 1:24-md-03111-DJN-WBP STIPULATION AND ORDER In furtherance of the new proposed settlement currently before the Court for approval (ECF No. 284-1) (the “New Settlement”), this Stipulated Order is entered into by Capital One, N.A., and Capital One Financial Corporation (together, the “Capital One Defendants”), the Attorney General of the State of New York (the “NYAG”), and the attorneys general of California, Maryland, Massachusetts, Minnesota, Nevada, Ohio, and Rhode Island (the “Amici AGs”) (together, the “Stipulating Parties”).
If and when the New Settlement becomes effective, the NYAG and the Amici AGs shall release civil claims against the Capital One Defendants where both of the following are true about the claim: (i) it concerns allegations that Capital One harmed 360 Savings account holders through unlawful conduct related to the interest rate on the 360 Savings account, including without limitation by violating the terms of the applicable account agreement, misleading 360 Savings account holders about the interest rate on the 360 Savings account, concealing the 360 Performance Savings account from 360 Savings account holders, and/or confusing 360 Savings account holders about the differences between the 360 Savings account and the 360 Performance Savings account, and (ii) it reasonably could have been asserted or pursued by the NYAG or such Amici AG prior to the date of the NYAG or Amici AG’s execution of this Stipulation. 4.
benzinga.com
Capital One Sued Over Hidden Interest Rate Scheme Costing Consumers Millions - Capital One Financial (NYS - Benzinga
Shares of Capital One Financial Corp. (NYSE:COF) slid on Wednesday as New York Attorney General Letitia James launched a sweeping lawsuit accusing the banking giant of a deceptive, multi-year scheme that denied long-time customers millions in interest by secretly freezing rates on older savings accounts while offering higher yields to new ones.
According to the complaint filed in the Southern District of New York, Capital One maintained a misleading "two-tier" savings account system that disadvantaged legacy customers.
cbsnews.com
Capital One was sued by the Consumer Financial Protection Bureau for allegedly misleading consumers about its offerings for high-interest savings accounts.
"Capital One did not specifically notify 360 Savings account holders about the new product, and instead worked to keep them in the dark about these better-paying accounts," the CFPB said in a statement.
cnbc.com
"The CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts," said CFPB Director Rohit Chopra in a news release.
forbes.com
While Capital One denies all allegations, a $425 million settlement was approved on April 20.
Capital One was accused of deceiving account holders by presenting its two savings accounts (360 Savings and 360 Performance Savings), which had significantly different rates, as the same.
independent.co.uk
watchdog is suing Capital One for allegedly misleading consumers about its offerings for high-interest savings accounts — and “cheating” customers out of more than $2 billion in lost interest payments as a result
Capital One sued by US watchdog alleging bank cheated customers out of $2 billion | The Independent
nbcchicago.com
Millions of Capital One customers could soon receive money under $425M settlement
nbcnews.com
The Consumer Financial Protection Bureau announced Tuesday that it was suing Capital One for misleading consumers about their savings account interest rates and “cheating” them out of more than $2 billion in interest.
nbcnewyork.com
Capital One’s $425 million settlement payments coming in July – NBC New York
nbcwashington.com
In a complaint filed in Manhattan federal court, James alleged that Capital One marketed its "360 Savings" account as its high-yield savings account, then left those customers in the dark by failing to inform them about its new "360 Performance Savings" product that offered substantially higher interest rates.
New York Attorney General Letitia James sued Capital One on Wednesday, accusing the bank of "cheating" customers out of millions of dollars in interest payments, just months after the Trump administration's Consumer Financial Protection Bureau dropped a similar suit against the financial institution.
newsday.com
Last month, prior to Trump taking office, the CFPB sued Capital One for allegedly misleading consumers about its offerings for high-interest savings accounts — with the bureau accusing the banking giant of “cheating” customers out of more than $2 billion in lost interest payments as a result.
nydailynews.com
“The CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,” CFPB Director Rohit Chopra said in a statement.
Capital One accused of cheating customers out of $2 billion
ocregister.com
Capital One sued by watchdog that says bank cheated customers out of $2 billion – Orange County Register
sec.gov
On May 14, 2025, the New York Attorney General sued Capital One in the Southern District of New York alleging a variety of causes of action under New York and federal law based on factual allegations similar to those raised in the Savings Account Litigation pending in the Eastern District of Virginia (“New York Attorney General Litigation”).
usatoday.com
In a statement, the Bureau said Capital One marketed its 360 Savings account as “high interest” with a variable rate that was “one of the nation’s best," and that consumers would earn much more interest than the average savings or money market account.
If you had a Capital One 360 savings account between Sept. 2019 and June 2025, you may be eligible to receive payment as part of a $425 million settlement.
usatoday.com
The CFPB and customers weren't the only ones to sue Capital One, as Attorney General Letitia James sued the company in May for "misleading its online savings account customers about the interest rates they would receive, allowing the bank to avoid paying the high interest rates that it promised to customers."
The $425 million settlement stems from a class action lawsuit filed in the U.S. federal court in Alexandria, Virginia, against Capital One by customers in 2024, according to a notice obtained by USA TODAY.
14, the CFPB said Capital One marketed its 360 Savings account as "high interest" with a variable rate that was "one of the nation’s best," and that consumers would earn significantly more interest than the average savings or money market account.
usatoday.com
The lawsuit alleged that Capital One deceived customers about interest rates related to some of its savings account options, according to court filings on the settlement website.
usatoday.com
The lawsuit alleged that Capital One deceived customers about interest rates related to some of its savings account options, according to court filings on the settlement website.
usnews.com
The lawsuit, filed Wednesday in Manhattan federal court, accuses Capital One of "cheating" customers out of millions of dollars in interest by offering two nearly identical savings accounts, then paying its advertised high interest rate to holders of one account while keeping rates much lower for existing customers with the other account. The New York complaint also alleges that the bank instructed employees not to tell customers they could earn more by switching accounts unless specifically asked.
New York Attorney General Letitia James is suing Capital One for allegedly misleading customers about savings account interest rates in a complaint that gives some customers a second chance at compensation and offers a preview of how states may be poised to take on a heightened role in consumer protection.
Answering Your Questions About New York's Lawsuit Against Capital One | Banking Advice | U.S. News
wkbn.com
Capital One sued by US watchdog, accused of cheating customers out of $2 billion | WKBN.com
yahoo.com
New York Attorney General Letitia James accused Capital One of misleading customers into going for a savings account with a lower interest rate than what should have been available to them.
Capital One sued by Attorney General for alleged misleading savings accounts
The attorney general accuses Capital One of creating two identical types of savings accounts called "360 Savings" and "360 Performance Savings." In 2022 when interest rates began rising nationwide, Capital One allegedly froze its 360 Savings rate at 0.3 percent and increased its 360 Performance rate to as high as 4.35 percent.
yahoo.com
watchdog is suing Capital One for allegedly misleading consumers about its offerings for high-interest savings accounts — and "cheating" customers out of more than $2 billion in lost interest payments as a result.

Corporate conduct Ruling Against

CFPB orders Capital One to refund $140M

The CFPB announced a final order requiring Capital One to refund $140 million to two million customers misled into purchasing credit card add-on products.

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files.consumerfinance.gov
 $25 million penalty: Capital One will pay $25 million in a civil money penalty to the Civil Penalty Fund.
The Consumer Financial Protection Bureau (CFPB) announced its first public enforcement action with an order requiring Capital One to refund approximately $140 million dollars to two million customers who were misled into buying credit card “add-on products.”
CFPB Enforcement Action The Bureau has issued a Consent Order to Capital One.
requiring Capital One to refund approximately $140 million dollars to two million customers who were misled into buying credit card “add-on products.” By the Numbers  $140 million: The estimated total refund to Capital One consumers.
consumerfinance.gov
Through the supervision process, CFPB’s examiners discovered Capital One’s call-center vendors engaged in deceptive tactics to sell the company’s credit card add-on products.
– Today, the Consumer Financial Protection Bureau (CFPB) announced its first public enforcement action with an order requiring Capital One Bank (U.S.A.), N.A. to refund approximately $140 million to two million customers and pay an additional $25 million penalty.
For the combined activity, the OCC is assessing a $35 million civil money penalty against Capital One.
To ensure that all affected consumers are repaid and that consumers are no longer subject to these misleading and high-pressure tactics, Capital One has agreed to:
Pay claims denied based on ineligibility at enrollment: For any of these eligible consumers whose payment protection claims were previously denied because their loss occurred prior to enrollment (because of unemployment, disability, etc.), Capital One will pay their claims as if they had been eligible, if that amount is greater than the refund for that consumer.
Today’s action is being taken in coordination with the Office of the Comptroller of the Currency (OCC), which is separately ordering restitution of approximately $150 million from Capital One.
federalreserve.gov
Adding 10 Capital One's sales team will further concentrate the 11 market, raising costs. 12 The Consumer Financial Protection Bureau found that 13 concentration already means that credit cards have never 14 been this expensive. Many cardholders with subprime scores 15 pay 30 to 40 cents on each dollar borrowed through a credit 16 card.

Corporate conduct Allegation Against

Capital One is accused of failing to meet community benefits plan provisions

Capital One is accused of failing to fully meet the provisions of a prior community benefits plan related to a previous acquisition.

1 sourceRead sources
federalreserve.gov
Some commenters asserted that Capital One did not fully meet the provisions of a prior community benefits plan related to a previous acquisition, alleged that Capital One ’s recently announced community benefits plan does not represent a significant increase in activity beyond what Capital One and Discover would undertake on a standalone basis,
- 29 - compliance matters suggest Capital One failed to satisfy commitments made in connection with its acquisition of ING Bank, fsb, to improve its consumer compliance functions.
Commenters also requested that the Board condition its approval on implementation of Capital One’s recently announced community benefits plan.

Corporate conduct Ruling Against

Capital One reached a settlement with the Attorney General of Missouri over credit-card marketing practices

The final decision involving Capital One concerns credit-card marketing practices.

1 sourceRead sources
federalreserve.gov
These commenters also noted settlements between Capital One and the attorney s general of Minnesota, Missouri, and West Virginia related to credit-card marketing practices.
Capital One and the Attorney General of Missouri resolved an inquiry relating to the marketing of payment protection products, and a court in Missouri entered a joint final judgment order in October 2014.

Corporate conduct Confirmed Against

FinCEN assesses Capital One $390M civil penalty

FinCEN assessed Capital One a $390 million civil money penalty for willful and negligent Bank Secrecy Act violations.

3 sourcesRead sources
courthousenews.com
) Glen Allen, Virginia ) ) CONSENT ORDER WHEREAS, the Office of the Comptroller of the Currency (“OCC”) has supervisory authority over Capital One, N.A., McLean, Virginia and Capital One Bank (USA), N.A., Glen Allen, Virginia (collectively, the “Bank”); WHEREAS, the OCC intends to initiate cease and desist proceedings against the Bank pursuant to 12 U.S.C. § 1818(b), through the issuance of a Notice of Charges, for engaging in unsafe or unsound practices, including those relating to information security, and noncompliance with 12 C.F.R. Part 30; WHEREAS, in the interest of cooperation and to avoid additional costs associated with administrative and judicial proceedings with respect to the above matter, the Bank, by and through its duly elected and acting Board of Directors (“Board”), consents to the issuance of this Consent Order (“Order”), by the OCC through the duly authorized representative of the Comptroller of the Currency (“Comptroller”); and NOW, THEREFORE, pursuant to the authority vested in the OCC by Section 8(b) of the Federal Deposit Insurance Act, as amended, 12 U.S.C. § 1818(b), the OCC hereby orders that:
fincen.gov
WASHINGTON—The Financial Crimes Enforcement Network (FinCEN) today announced that Capital One, National Association (Capital One) has been assessed a $390,000,000 civil money penalty for engaging in both willful and negligent violations of the Bank Secrecy Act (BSA) and its implementing regulations.
fincen.gov
Capital One, National Association ) McLean, Virginia ) ASSESSMENT OF CIVIL MONEY PENALTY The Financial Crimes Enforcement Network (FinCEN) has determined that grounds exist to assess a civil money penalty against Capital One, National Association (CONA or the Bank), pursuant to the Bank Secrecy Act (BSA) and regulations issued pursuant to the BSA.

Corporate conduct Allegation Against

Capital One is accused of avoiding billions in interest payments

Capital One is accused of avoiding billions in interest payments by the US CFPB.

1 sourceRead sources
finance.yahoo.com
Capital One sued by US CFPB for avoiding billions in interest payments

Corporate conduct Settlement Against

Capital One settles violating New York laws

Capital One settles to stop false or deceptive statements and false advertising under New York law.

1 sourceRead sources
oag.ca.gov
If and when the New Settlement becomes effective, the Capital One Defendants shall refrain from making false or deceptive statements, engaging in false advertising, or otherwise violating N.Y .

Corporate conduct Confirmed Against

Democratic committees requested Capital One financial info

Oversight Chairman Elijah Cummings, Intelligence Chairman Adam Schiff and Financial Services Chairwoman Maxine Waters requested financial information related to the Trump International Hotel from Capital One, including suspicious activity and real estate transaction documents.

1 sourceRead sources
cnn.com
In a letter to Capital One CEO Richard Fairbank, three Democratic committee chairs — Oversight Chairman Elijah Cummings, Intelligence Chairman Adam Schiff and Financial Services Chairwoman Maxine Waters — requested financial information related to the Trump International Hotel in Washington, including possible suspicious activity identified by Capital One, documents related to anti-money laundering reviews and documents related to “any real estate transactions.”

Privacy & surveillance Confirmed Against

Republicans open inquiry into Capital One breach

U.S. House Oversight Committee members opened a formal inquiry into Capital One's data breach, requesting CEO Richard Fairbank and Amazon founder Jeff Bezos provide briefings.

1 sourceRead sources
cnbc.com
Republicans on the U.S. House Committee on Oversight and Reform on Thursday opened a formal inquiry into Capital One's recent data breach, requesting CEO Richard Fairbank and Amazon founder Jeff Bezos arrange briefings to discuss the hack.
House Committee on Oversight and Reform on Thursday opened a formal inquiry into Capital One's recent data breach, requesting CEO Richard Fairbank and Amazon founder Jeff Bezos arrange briefings to discuss the hack.

Corporate conduct Confirmed Against

Capital One addresses BSA/AML conduct from 2008 to 2014

Capital One represents that BSA/AML issues from 2008 to 2014 involved conduct subject to OCC and FinCEN orders.

1 sourceRead sources
federalreserve.gov
Capital One represents that the BSA/AML issues that were the subject of the OCC and FinCEN orders involved conduct from approximately 2008 until 2014 and that Capital One has devoted significant resources to risk and compliance management, particularly with respect to its BSA/AML program.

Corporate conduct Confirmed Against

Capital One abandoned $28.5 billion mortgage commitment

Capital One abandoned a $28.5 billion mortgage commitment just a few years later and lent less than half the amount.

1 sourceRead sources
federalreserve.gov
14 The one part that was good, a $28.5 billion LMI 15 mortgage commitment, turned out to be a false promise as 16 Capital One abandoned the mortgage business just a few 17 years later and lent less than half of that amount.

Labor & working conditions Confirmed In favor

Capital One raises minimum wage to $15/hour

Capital One Financial raised its minimum wage to $15 per hour.

1 sourceRead sources
cnbc.com
CNBC's Dom Chu reports Capital One Financial is raising its minimum wage to $15/hour.

Corporate conduct Allegation Against

Capital One is accused of losing $2 billion in consumer interest

CFPB sues Capital One over alleged $2 billion in lost interest for consumers.

2 sourcesRead sources
finance.yahoo.com
CFPB Sues Capital One Over Alleged $2 Billion In Lost Interest For Consumers
yahoo.com
Capital One sued by US watchdog, accused of cheating customers out of $2 billion

Workplace equity Allegation Against

A second age discrimination lawsuit was filed against Capital One Financial Corp

The allegation involving Capital One Financial Corp. concerns credit card and consumer finance company.

1 sourceRead sources
law.com
A second age discrimination lawsuit has been filed against Capital One Financial Corp. in Richmond, Va., alleging that the credit card and consumer finance company ...

Corporate conduct Confirmed Against

Richard Fairbank moves to dismiss complaint

Richard D. Fairbank moves the court to dismiss the plaintiff's First Amended Complaint under Federal Rules of Civil Procedure 12(b)(2), 12(b)(5), and 12(b)(6).

1 sourceRead sources
govinfo.gov
Defendant, Richard Fairbank, moves the court to dismiss Plaintiff’s First Amended Complaint pursuant to Federal Rules of Civil Procedure 12(b)(2), 12(b)(5) and 12(b)(6).

Corporate conduct Settlement Against

Capital One settles antitrust filing failure

Capital One settles allegations it failed to file before acquiring stock exceeding the Hart-Scott-Rodino Act threshold.

3 sourcesRead sources
federalreserve.gov
Commission and Capital One’s CEO related to an alleged violation of the notice and waiting period requirements of the Hart- Scott-Rodino Antitrust Improvements Act of 1976 for failure to file before acquiring Capital One stock in excess of the statutory filing threshold.
ftc.gov
Richard Fairbank, CEO of Capital One Financial Corp., has agreed to settle Federal Trade Commission charges that his March 8, 2018, acquisition of Capital One Financial (COF) stock violated the Hart-Scott-Rodino Act.
govinfo.gov
On September 2, 2021, the United States filed a Complaint alleging that Richard D. Fairbank violated the premerger notification and waiting period requirements of the Hart-Scott- Rodino Antitrust Improvements Act of 1976, 15 U.S.C. 18a, in connection with the acquisition of voting securities of Capital One Financial Corporation.

Workplace equity Confirmed In favor

Capital One files workforce demographic data

Capital One filed workforce demographic data with the U.S. Equal Employment Opportunity Commission for the pay period ending 12/26/2020.

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bloomberg.com
Capital One’s EEO-1 Data 2020 EEO-1 Employer Information Report Data1 EEO-1 Job Categories Hispanic or Latinx White Black or African American Native Hawaiian or Other Pacific Islander Asian American Indian or Alaska Native Two or More Races2 Total Executive/ Senior Level O&M3 Men 18 346 12 0 67 0 8 659 Women 8 173 10 0 17 0 0 First/ Mid Level O&M4 Men 97 1,456 94 0 359 4 27 3,212 Women 68 807 93 3 182 1 21 Professionals5 Men 770 7, 233 882 20 4,134 16 315 22,568 Women 514 5,065 1,116 13 2,231 22 237 Technicians6 Men 15 90 52 0 21 1 6 229 Women 2 16 19 0 6 0 1 Sales Workers5 Men 38 232 28 1 15 2 3 513 Women 23 137 16 0 13 0 5 Administrative Support Workers6 Men 890 2,132 1,444 9 266 25 204 17,471 Women 1,887 4,410 4,972 39 575 82 536 Grand Total Men 1,828 11,489 2,512 30 4,862 48 563 44,652 Women 2,502 10,608 6,226 55 3,024 105 800 1 Workforce data filed with the U.S. Equal Employment Opportunity Commission (EEOC) in accordance with current filing specifications for pay period ending 12/26/2020.