A 2013 report by the Institute for Global Labour and Human Rights alleged widespread abuse at Bangladesh’s Next Collections factory, where it said 70% of production went to Gap and Old Navy. The report cited excessive hours, poverty wages, physical punishment and mistreatment of pregnant workers; these were allegations, not findings established in the supplied account.
caption="" photo_credit=""] Twenty-year-old Bangladeshi worker Morium Begum lost her baby in her seventh month of pregnancy after being forced to work 100-plus hours a week despite sickness and exhaustion while sewing garments for Gap and Old Navy in exchange for poverty wages. According to a 68-page report released Thursday by the Institute for Global Labour and Human Rights, stories like Begum's are commonplace in the 3,750-worker Next Collections factory in Ashulia, Bangladesh, on the outskirts of Dhaka, where physical punishments--including slapping and beating--are routine, pregnant workers are subject to illegal firings or forced to toil without maternity leave, and wages are dismally low at 20 to 24 cents an hour. This sweatshop is not isolated but, rather, owned by the second largest garment exporter in Bangladesh, Ha-Meem Group, which has 26 factories and 30,000 workers under its domain and is notorious for busting worker attempts to organize. These abuses occur with the complicity of major U.S. retailers who buy garments from these sweatshops while ignoring their abuses, the report charges. "It is impossible to live a decent life with the income that we are earning at the cost of our health and life," declares Zesmin Khatun, who was was six months pregnant when management at New Collections illegally terminated her, denied her maternity leave, severance, and other benefits. The report, entitled Gap and Old Navy in Bangladesh: Cheating the Poorest Workers in the World, outlines a litany of abuses at the
Consumers accused Old Navy of secretly capturing website keystrokes and clicks, and of recording customer-service chats without consent. In a proposed California class action, Miguel Licea alleged the retailer recorded conversations and let Salesforce intercept and retain transcripts; Salesforce was not a defendant. A separate chatbot suit alleged conversations and user data were stored and shared without notice or consent. Old Navy, through Gap,
Old Navy LLC secretly deployed “keystroke monitoring” software to intercept and monitor the keystrokes and mouse clicks of all visitors to its website, according to a proposed class action filed in federal court in California.
Miguel Licea alleged that Old Navy violated the CIPA by recording and creating transcripts of customer conversations on its website’s chat feature, and by allowing a third party company, Salesforce Inc., to intercept customer chats in real time and retain transcripts.
Miguel Licea claims that Old Navy and its employees violated the California Invasion of Privacy Act by illegally wiretapping www.oldnavy.gap.com by using a session replay program to capture videos of a user’s experience on the website without their consent. The retailer also uses a sophisticated chatbot to convincingly impersonate a human that encourages customers to share their personal information, which the company then stores using ...
Old Navy is facing a lawsuit in the Central District of California alleging that its AI chatbot participates in illegal wiretapping by logging, recording and storing conversations.
Two consumers sued Old Navy in 2023, alleging that email subject lines falsely suggested promotions would end on stated dates even though sales were extended. Old Navy denied using imaginary time limits or fake extensions and argued that Washington’s email law covered only subject lines concealing commercial intent. In April 2025, the state Supreme Court rejected that narrow reading in a 5-4 ruling; the article reported more than 80 related suits
The case began in 2023, when two Washington consumers accused Old Navy of spamming them with emails containing false or misleading information in their subject lines. Their class action alleged that the retailer routinely extended sales past the advertised date and, because the sales didn’t end as advertised, the subject lines violated CEMA.
The state Supreme Court weighed in on CEMA after a Pierce County woman and another plaintiff in a proposed class-action lawsuit against Old Navy sought to clarify the scope of the law’s protections. Their lawsuit, filed in 2023, claimed that the national clothing retailer’s email subject lines misstated the duration of promotions to create a false sense of urgency, among other allegedly deceptive practices.
OpenSecrets’ affiliate table lists $61,122 in political contributions associated with Old Navy, including $49,340 to Democrats and $5,665 to Republicans; it attributes $56,521 to individuals and none to a PAC. The page’s broader Gap Inc. totals cover multiple election cycles, so they should not be treated as Old Navy-specific figures.
A proposed class action filed in B.C. Supreme Court alleges Old Navy and Gap used crossed-out regular prices and “limited time” discounts even though products were offered at regular prices less than half the time. Old Navy customer Michelle Hamaoui filed for Canadian purchasers. The claims have not been proven, and certification is required before the case proceeds.
Giant U.S. clothing retailers The Gap and Old Navy are misleading shoppers by offering time-limited steep discounts on items sold online when they rarely, if ever, sell that clothing at regular prices, according to a proposed class-action lawsuit.
California’s Air Resources Board says Old Navy sold reed-diffuser air fresheners that met the applicable 18% VOC limit but failed to submit an annual explanation of its date code, as required by regulation. The violations were settled on August 24, 2009, and Old Navy paid $3,000.
Old Navy sold various reed diffuser type liquid air fresheners in California that complied with 18 percent by weight VOC limits for liquid/pump air fresheners in the Consumer Products Regulation. However, Old Navy failed to submit an explanation of the date code annually as mandated in the Consumer Products Regulation. The violations were settled on August 24, 2009 and Old Navy made a payment of $3,000.