Is Southwest ethical?

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Corporate conduct Confirmed

Southwest Airlines operates aircraft with incorrect weight and balance calculations

Southwest Airlines operates aircraft with incorrect weight and balance calculations, providing inaccurate information to pilots prior to take-off.

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oig.dot.gov
Southwest Airlines Operates Aircraft With Incorrect Weight and Balance Calculations In January 2018, FAA learned that Southwest Airlines was providing inaccurate aircraft weight and balance information to pilots prior to take-off.

Workplace equity Settlement

Southwest settles pregnancy discrimination claim

Southwest pays $130,000 to settle an EEOC pregnancy discrimination suit.

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eeoc.gov
The decree also requires that, in the event Southwest Dental Group opens a new practice within the next four years, it will appoint an equal employment opportunity (EEO) consultant; create and implement anti-discrimination policies and procedures; and periodically report to the EEOC regarding its handling of internal complaints and compliance with the decree.
Southwest Dental Group Pays $ 130,000 To Settle EEOC Pregnancy Discrimination Suit

Corporate conduct Confirmed

Southwest Airlines agreed to avoid hiring quotas and preferences after accusations of discriminatory practices

WASHINGTON (TNND) — Southwest Airlines has agreed to avoid hiring "quotas" and "preferences" after receiving accusations of "discriminatory" practices, a legal group which filed a complaint against the company announced Tuesday.

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thenationaldesk.com
WASHINGTON (TNND) — Southwest Airlines has agreed to avoid hiring "quotas" and "preferences" after receiving accusations of "discriminatory" practices, a legal group which filed a complaint against the company announced Tuesday.

Workplace equity Settlement

Southwest Airlines agreed to pay $100,000 to settle a lawsuit alleging sexual harassment

The source excerpt states: “Southwest Airlines has agreed to pay $100,000 to settle a lawsuit filed by [the Equal Employment Opportunity Commission]...that accused the airline of allowing a male employee to sexually harass female coworkers...Southwest will revise its harassment policy, provide employees a copy of the policy and require supervisors and managers...to undergo...anti-harassment and retaliation training...Southwest denied the allegations…”.

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business-humanrights.org
Southwest Airlines has agreed to pay $100,000 to settle a lawsuit filed by [the Equal Employment Opportunity Commission]...that accused the airline of allowing a male employee to sexually harass female coworkers...Southwest will revise its harassment policy, provide employees a copy of the policy and require supervisors and managers...to undergo...anti-harassment and retaliation training...Southwest denied the allegations...

Corporate conduct Confirmed

Southwest Airlines breaks dated bags fly free promise

Southwest Airlines breaks a dated public commitment to offer free bags.

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boston.com
Final boarding call for free bags at Southwest as airline abandons a cherished perk
inc.com
Southwest Airlines Just Announced an End to Its Most Beloved Perk.
sfgate.com
Texas Monthly’s headline said: “With the End of ‘Bags Fly Free,’ Southwest Airlines Breaks Another Promise to Customers.”

Corporate conduct Confirmed

Southwest fraudulently concealed risks

Southwest fraudulently concealed risks and overcharged customers.

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ca5.uscourts.gov
Because Southwest fraudulently concealed the risks, Southwest could and did overcharge its customers.
1 T h e plaintiffs did not assert any physical injury resulting from the safety defects; rather, they argued that Southwest’s fr aud allowed it to ch arge prices that were “significantly higher than the va lue of those tickets, which for many, if not most, passengers was zero.” Id.

Labor & working conditions Confirmed

Southwest Airlines retaliated against Arizona workers

Southwest Airlines retaliated against Arizona workers for taking paid sick time, leading to $2.3 million in fines upheld by an administrative law judge.

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abc15.com
Labor fines against Southwest Airlines now total $700,000 in Arizona
abc15.com
PHOENIX — An administrative law judge has upheld more than $2.3 million in fines against Southwest Airlines after the state’s labor department says the company retaliated against Arizona workers for taking paid sick time.
“The Administrative Law Judge’s decision penalizes Southwest for providing a more-generous leave policy than Arizona state law requires and sets a dangerous precedent that will harm Southwest Employees and other employees in Arizona.
abc15.com
PHOENIX — A Maricopa County judge will decide whether Southwest Airlines has to pay more than $2.3 million in labor fines after state regulators say the company retaliated against workers who used their earned sick time.

Corporate conduct Allegation

Southwest Airlines is accused of deceptive email marketing

Southwest Airlines is accused of using false information in email subject lines, such as claiming a sale was ending when it would later be extended, leading to deceptive marketing practices.

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yahoo.com
The lawsuit accuses Southwest Airlines of using false information in email subject lines, such as claiming a sale was ending when it would later be extended, leading to deceptive marketing practices.

Corporate conduct Confirmed

Southwest's conduct deemed especially dangerous due to panic risks

Southwest's conduct is described as especially dangerous because the plaintiff has disabilities and a known risk of panic attacks and acute distress.

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independent.co.uk
“Plaintiff’s disabilities, and the known risk of panic attacks and acute distress made Southwest’s conduct especially dangerous,” it says.

Workplace equity Confirmed

Southwest violated equal treatment on Flight 952

Southwest violated Hicks's right to equal treatment on Flight 952.

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citizen.org
Hicks contracted with Southwest for passage on Flight 952, she had a right to be treated equally to white passengers and without discrimination—a right that Southwest violated.