Southwest Airlines Operates Aircraft With Incorrect Weight and Balance Calculations In January 2018, FAA learned that Southwest Airlines was providing inaccurate aircraft weight and balance information to pilots prior to take-off.
Workplace equitySettlement
Southwest settles pregnancy discrimination claim
Southwest pays $130,000 to settle an EEOC pregnancy discrimination suit.
The decree also requires that, in the event Southwest Dental Group opens a new practice within the next four years, it will appoint an equal employment opportunity (EEO) consultant; create and implement anti-discrimination policies and procedures; and periodically report to the EEOC regarding its handling of internal complaints and compliance with the decree.
Southwest Dental Group Pays $ 130,000 To Settle EEOC Pregnancy Discrimination Suit
Corporate conductConfirmed
Southwest Airlines agreed to avoid hiring quotas and preferences after accusations of discriminatory practices
WASHINGTON (TNND) — Southwest Airlines has agreed to avoid hiring "quotas" and "preferences" after receiving accusations of "discriminatory" practices, a legal group which filed a complaint against the company announced Tuesday.
WASHINGTON (TNND) — Southwest Airlines has agreed to avoid hiring "quotas" and "preferences" after receiving accusations of "discriminatory" practices, a legal group which filed a complaint against the company announced Tuesday.
Workplace equitySettlement
Southwest Airlines agreed to pay $100,000 to settle a lawsuit alleging sexual harassment
The source excerpt states: “Southwest Airlines has agreed to pay $100,000 to settle a lawsuit filed by [the Equal Employment Opportunity Commission]...that accused the airline of allowing a male employee to sexually harass female coworkers...Southwest will revise its harassment policy, provide employees a copy of the policy and require supervisors and managers...to undergo...anti-harassment and retaliation training...Southwest denied the allegations…”.
Southwest Airlines has agreed to pay $100,000 to settle a lawsuit filed by [the Equal Employment Opportunity Commission]...that accused the airline of allowing a male employee to sexually harass female coworkers...Southwest will revise its harassment policy, provide employees a copy of the policy and require supervisors and managers...to undergo...anti-harassment and retaliation training...Southwest denied the allegations...
Because Southwest fraudulently concealed the risks, Southwest could and did overcharge its customers.
1 T h e plaintiffs did not assert any physical injury resulting from the safety defects; rather, they argued that Southwest’s fr aud allowed it to ch arge prices that were “significantly higher than the va lue of those tickets, which for many, if not most, passengers was zero.” Id.
Labor & working conditionsConfirmed
Southwest Airlines retaliated against Arizona workers
Southwest Airlines retaliated against Arizona workers for taking paid sick time, leading to $2.3 million in fines upheld by an administrative law judge.
PHOENIX — An administrative law judge has upheld more than $2.3 million in fines against Southwest Airlines after the state’s labor department says the company retaliated against Arizona workers for taking paid sick time.
“The Administrative Law Judge’s decision penalizes Southwest for providing a more-generous leave policy than Arizona state law requires and sets a dangerous precedent that will harm Southwest Employees and other employees in Arizona.
PHOENIX — A Maricopa County judge will decide whether Southwest Airlines has to pay more than $2.3 million in labor fines after state regulators say the company retaliated against workers who used their earned sick time.
Corporate conductAllegation
Southwest Airlines is accused of deceptive email marketing
Southwest Airlines is accused of using false information in email subject lines, such as claiming a sale was ending when it would later be extended, leading to deceptive marketing practices.
The lawsuit accuses Southwest Airlines of using false information in email subject lines, such as claiming a sale was ending when it would later be extended, leading to deceptive marketing practices.
Corporate conductConfirmed
Southwest's conduct deemed especially dangerous due to panic risks
Southwest's conduct is described as especially dangerous because the plaintiff has disabilities and a known risk of panic attacks and acute distress.
Hicks contracted with Southwest for passage on Flight 952, she had a right to be treated equally to white passengers and without discrimination—a right that Southwest violated.
Corporate conductRecall
Southwest recalls trailer due to tongue separation risk
Southwest is recalling vehicles after Trailer Tongue may separate from the Generator.
Southwest vehicle recall — Trailer Tongue may Separate from the Generator
The Southwest vehicle recall concerns Trailer Tongue may Separate from the Generator.
Corporate conductConfirmed
Kiwi books Southwest flight without email or phone
When Kiwi books a Southwest flight, it does not include the customer's email or phone number, interfering with direct customer notifications from Southwest.
When Kiwi books a Southwest flight, it does not include the customer’s email address or phone number, which interferes with direct customer notifications from Southwest.
Corporate conductSettlement
Southwest settles refund failure allegations
Southwest settled for failing to provide prompt or proper refunds to passengers for cancelled or changed flights.
As examples of privacy violations, the letter describes how Airline Reporting Corporation — a data broker owned by Delta, American, United, Southwest, JetBlue and other carriers — sold Customs and Border Protection bulk access to domestic flight records. ARC ended the practice following bipartisan congressional scrutiny and public backlash, the letter says, but notes that earlier this year, DHS issued a public request to government contractors for a replacement airline passenger surveillance system.
Southwest engaged in similar scheduling practices with respect to a flight from Baltimore, Maryland to Cleveland, Ohio.
RELIEF REQUESTED WHEREFORE, the United States and Pete Buttigieg, in his official capacity as the United States Secretary of Transportation, respectfully request judgment in their favor and against Southwest: a. Declaring that Southwest violated 49 U.S.C. § 41712(a), 14 C.F.R.
§ 46106, because Southwest does business in this District and violations giving rise to this action occurred in this District.
Citing an illegal unrealistic scheduling practice, the United States Department of Justice and Department of Transportation have announced a lawsuit against Southwest Airlines, alleging the airline engaged in illegal scheduling practices by operating chronically delayed flights.
This consent order concerns violations of consumer protection laws by Southwest Airlines Co. (Southwest) during and after the operational failures that stranded over two million passengers over the 2022 Christmas holiday and into the New Year.
Specifically, the Department’s Office of Aviation Consumer Protection (OACP) has determined that Southwest failed to provide prompt or proper refunds to some of its passengers for flights the carrier cancelled or significantly changed in violation of 49 U.S.C.
Non-Transferrable Residual Travel Funds In early 2023, OACP received consumer complaints from passengers who purchased all, or a portion of, their travel with a Southwest gift card, had their flight cancelled or significantly delayed by Southwest, and subsequently requested a refund.
§ 41712 and Served December 15, 2023 14 CFR Part 259 CONSENT ORDER This consent order (“Consent Order” or “order”) concerns violations of consumer protection laws by Southwest Airlines Co. (Southwest) during and after the operational failures that stranded over two million passengers over the 2022 Christmas holiday and into the New Year.
Additionally, the Department has determined that Southwest failed to provide adequate customer service assistance to consumers during the widespread flight irregularities in violation of 49 U.S.C.
The Department has also determined that Southwest failed to provide prompt flight status notifications for flight disruptions , which harmed numerous consumers in violation of 14 CFR § 259.8 and 49 U.S.C.
Specifically, the Department’s Office of Aviation Consumer Protection (“OACP”) has determined that Southwest failed to provide prompt or proper refunds to some of its passengers for flights the carrier cancelled or significantly changed in violation of 49 U.S.C.
Non-Transferrable Residual Travel Funds In early 2023, OACP received consumer complaints from passengers who purchased all, or a portion of, their travel with a Southwest gift card, had their flight cancelled or significantly delayed by Southwest, and subsequently requested a refund.
Specifically, the Department’s Office of Aviation Consumer Protection (“OACP”) has determined that Southwest failed to provide prompt or proper refunds to some of its passengers for flights the carrier cancelled or significantly changed in violation of 49 U.S.C.
Additionally, the Department has determined that Southwest failed to provide adequate customer service assistance to consumers during the widespread flight irregularities in violation of 49 U.S.C.
§ 41712 and Served December 15, 2023 14 CFR Part 259 CONSENT ORDER This consent order (“Consent Order” or “order”) concerns violations of consumer protection laws by Southwest Airlines Co. (Southwest) during and after the operational failures that stranded over two million passengers over the 2022 Christmas holiday and into the New Year.
The Department has also determined that Southwest failed to provide prompt flight status notifications for flight disruptions , which harmed numerous consumers in violation of 14 CFR § 259.8 and 49 U.S.C.
In the order, the Department assessed a civil penalty of $140 million against Southwest for failing to provide prompt or proper refunds, prompt flight status notifications, and adequate customer service assistance to consumers during an operational disruption that occurred following Winter Storm Elliott (December 21, 2022, to January 2, 2023).
2 BACKGROUND On December 15, 2023, the Department approved a settlement order (Order 2023-12-11) between Southwest and the Department’s Office of Aviation Consumer Protection (OACP).
In the order, the Department assessed a civil penalty of $140 million against Southwest for failing to provide prompt or proper refunds, prompt flight status notifications, and adequate customer service assistance to consumers during an operational disruption that occurred following Winter Storm Elliott (December 21, 2022, to January 2, 2023).
2 BACKGROUND On December 15, 2023, the Department approved a settlement order (Order 2023-12-11) between Southwest and the Department’s Office of Aviation Consumer Protection (OACP).
In the order, the Department assessed a civil penalty of $140 million against Southwest for failing to provide prompt or proper refunds, prompt flight status notifications, and adequate customer service assistance to consumers during an operational disruption that occurred following Winter Storm Elliott (December 21, 2022, to January 2, 2023).
2 BACKGROUND On December 15, 2023, the Department approved a settlement order (Order 2023-12-11) between Southwest and the Department’s Office of Aviation Consumer Protection (OACP).
2 BACKGROUND On December 15, 2023, the Department approved a settlement order (Order 2023-12-11) between Southwest and the Department’s Office of Aviation Consumer Protection (OACP).
In the order, the Department assessed a civil penalty of $140 million against Southwest for failing to provide prompt or proper refunds, prompt flight status notifications, and adequate customer service assistance to consumers during an operational disruption that occurred following Winter Storm Elliott (December 21, 2022, to January 2, 2023).
Labor & working conditionsRuling
Southwest was found to have violated Title VII
Indeed, a jury found that Southwest violated Title VII by “terminat[ing] Carter for her religious beliefs and for engaging in the religious practice of sharing religious beliefs on abortion” and by “failing to accommodate” Carter’s sincerely held religious beliefs, practices, or observances.
Charlene Carter was fired by Southwest in 2017 after sending social media posts to Audrey Stone, the president of Transport Workers Union Local 556 calling her “despicable” for attending the 2017 Women’s March in Washington, D.C. The jury ruled that her termination was a violation of her right to advocate against her union.
Carter, for her part, argues she “only had to prove that any aspect of her religious beliefs, observances, or practices, was a factor in Southwest’s termination decision.” Carter indeed put on evidence showing that Southwest knew she was a pro -life Christian , that her private messages to Stone reflected her religious beliefs, and that Southwest fired her for sending those messages.
23-10536, 23-10836 17 Southwest violated Title VII by “terminat[ing] Carter for her religious beliefs and for engaging in the religious practice of sharing religious beliefs on abortion” and by “failing to accommodate” Carter’s sincerely held religious beliefs, practices, or observances.
With respect to Carter’s Title VII claims, the court found there was a genuine dispute regarding the reason why Southwest fired Carter and why Stone reported Case: 23-10008 Document: 243-1 Page: 9 Date Filed: 05/08/2025
Indeed, a jury found that Southwest violated Title VII by “terminat[ing] Carter for her religious beliefs and for engaging in the religious practice of sharing religious beliefs on abortion” and by “failing to accommodate” Carter’s sincerely held religious beliefs, practices, or observances.
Carter, for her part, argues she “only had to prove that any aspect of her religious beliefs, observances, or practices, was a factor in Southwest’s termination decision.” Carter indeed put on evidence showing that Southwest knew she was a pro -life Christian , that her private messages to Stone reflected her religious beliefs, and that Southwest fired her for sending those messages.
23-10536, 23-10836 17 Southwest violated Title VII by “terminat[ing] Carter for her religious beliefs and for engaging in the religious practice of sharing religious beliefs on abortion” and by “failing to accommodate” Carter’s sincerely held religious beliefs, practices, or observances.
With respect to Carter’s Title VII claims, the court found there was a genuine dispute regarding the reason why Southwest fired Carter and why Stone reported Case: 23-10008 Document: 243-1 Page: 9 Date Filed: 05/08/2025
Corporate conductAllegation
Southwest is accused of failed training
Southwest is accused of failing to train staff despite federal warnings.
Southwest Airlines and the union representing its pilots have resisted cooperating with investigations into accidents and other incidents and pushed to close the matters quickly, federal officials said Wednesday.
Corporate conductConfirmed
Southwest Airlines Faces Safety Investigation
Southwest Airlines Faces Investigation Over Series of Safety Incidents.
Budget airline Southwest has been fined $200,000 (£120,000) by US regulators for deceptive TV advertising.
Southwest Airlines fined for deceptive advertising
Southwest was fined $100,000 for violating rules against deceptive advertising, and an additional $100,000 for violating the rule after being found guilty of an earlier infraction in 2012.
Southwest Airlines fined for deceptive advertising - BBC News
By advertising fares for which a reasonable number of seats were not available and advertising fares that were not available at all, Southwest violated the full fare advertising rule and engaged in prohibited unfair and deceptive practices.
DOT Fines Southwest for Violating Price Advertising Rule
Facts In response to a consumer complaint, the Office of Aviation Enforcement and Proceedings (Enforcement Office) investigated Southwest ’s “The Luv a Fare Sale,” which the carrier promoted in advertisements emailed to consumers on January 11, 2013.
3 By advertising fares for which a reas onable number of seats were not available and advertising fares that were not available at all, Southwest violated 14 CFR 399.84(a) and engaged in unfair and deceptive practices in violation of 49 U.S.C.
We assess Southwest Airlines Co. $200,000 in compromise of civil penalties that might otherwise be assessed for the violations described in ordering paragraphs 2 and 3, above.
We find that by engaging in the conduct described in ordering paragraph 2, above, Southwest Airlines Co. engaged in unfair and deceptive practices and unfair methods of competition in violation of 49 U.S.C.
We find that Southwest Airlines Co. violated 14 CFR 399.84(a) by failing to have a reasonable number of seats a vailable at the fares advertised in the “Luv a Fare Sale” and the Dallas–Branson fare sale promotions; 3.
It directs Southwest to cease and desist from future similar violations and assesses the carrier $200,000 in civil penalties.
Corporate conductConfirmed
An investigation was launched into Southwest Airlines Co. for securities law violations
The documented action involving Southwest Airlines Co. concerns Securities Law Violations.
An Investigation Has Been Launched Into Southwest Airlines Co. For Securities Law Violations And Investors With Losses Are Urged To Contact The Schall Law Firm
Corporate conductSettlement
Southwest settles for $10 million over late trading
Southwest pays $10 million to settle SEC and NYSE charges related to fraudulent market timing and late trading by its registered representatives.
SEC.gov | Southwest Securities to Pay $10 Million to Settle SEC and NYSE Supervision Charges, Relating to Fraudulent Market Timing and Late Trading by Southwest Registered Representatives
The SEC also named the following Southwest brokers as defendants in its civil action in U.S. district court in Dallas, alleging that they engaged in a fraudulent mutual fund market timing scheme:
Southwest Securities to Pay $10 Million to Settle SEC and NYSE Supervision Charges, Relating to Fraudulent Market Timing and Late Trading by Southwest Registered Representatives
According to the SEC and NYSE, Southwest and the managers failed reasonably to supervise brokers in Southwest’s downtown Dallas branch office who engaged in fraudulent mutual fund market timing schemes, late trading of mutual fund shares, or both.
In settlement of the SEC and NYSE actions, Southwest has agreed to pay a total of $10 million, consisting of $2 million in disgorgement and an $8 million civil money penalty, and to undertake a number of measures to prevent future misconduct.