Air Canada

Annuls Article 1(1)(a), (2)(a), (3)(a) and (4)(a) of Commission Decision C(2017) 1742 final of 17 March 2017 relating to a proceeding under Article 101 TFEU, Article 53 of the EEA Agreement and Article 8 of the Agreement between the European Community and the Swiss Confederation on Air Transport (Case AT.39258 — Airfreight) in so far as it finds that Air Canada participated in the element of the single and continuous infringement relating to the refusal to pay commission on surcharges;

Case T-326/17: Judgment of the General Court of 30 March 2022 — Air Canada v Commission (Competition — Agreements, decisions and concerted practices — Market for airfreight — Decision finding an infringement of Article 101 TFEU, Article 53 of the EEA Agreement and Article 8 of the Agreement between the European Community and the Swiss Confederation on Air Transport — Coordination of elements of the price of airfreight services (fuel surcharge, security surcharge, payment of commission on surcharges) — Exchange of information — Territorial jurisdiction of the Commission — Rights of the defence — Failure to send a new statement of objections — Single and continuous infringement — Withdrawal of the leniency application — Unlimited jurisdiction)

On September 15, allegations surfaced on social media against Blair Boudreau, identified as an Air Canada inflight service director (purser). According to reports, accounts attributed to him displayed posts over time containing antisemitic statements and severe anti-Jewish and anti-Israel content. Among other things, it was claimed that he posted well-known antisemitic conspiracy theories and calls for violence against Israelis.

Air Canada is significantly advancing its return to Israel, announcing on Tuesday that direct flights between Tel Aviv and Toronto will resume on November 30, 2026, rather than January 17, 2027, as previously planned. The route will operate four times weekly during the winter season using Dreamliner aircraft featuring three service classes.The announcement comes after months during which Air Canada suspended its flights to Israel due to the regional security situation. A travel advisory regarding flights to and from Tel Aviv remains active on the airline's website as part of its Middle East travel updates.Flights from Tel Aviv will operate on Mondays, Tuesdays, Wednesdays, and Fridays aboard Boeing 787 Dreamliners. Passengers will be offered three classes: Business class, premium economy, and economy class. Passengers from Toronto will be able to connect to Air Canada flights to dozens of destinations across Canada, the US, and Latin America, making the route's return relevant to travelers beyond those ending their journey in Toronto.A round-trip ticket listed on the company's website starts at $1,200, including a checked bag in the hold.Then came a storm surrounding an Air Canada employeeAt the same time, Air Canada was forced to address another issue involving one of its employees.On September 15, allegations surfaced on social media against Blair Boudreau, identified as an Air Canada inflight service director (purser). According to reports, accounts attributed to him displayed posts over time containing antisemitic statements and severe anti-Jewish and anti-Israel content. Among other things, it was claimed that he posted well-known antisemitic conspiracy theories and calls for violence against Israelis.Blair Boudreau is a Toronto based In-Flight Service Director for @AirCanada where he oversees flight attendant staff on board Air Canada flights. He has been in this role since 1998 for over 28 years. Blair Boudreau hopes that God will inflict another large catastrophe on Jews writing “I hope that God revisits the Jews….again.” Blair Boudreau accuses Jews of collecting / stealing the skin of Palestinian prisoners, doing a “double tap” where you murder someone then kill the rescue team, and attributing the 9/11 terrorist attacks to “the Jew Larry Silverstein.” Blair Boudreau dabbles in pretty much all the antisemitic theories including Jews owning banks, Hollywood, media, government, congress, senate, US presidency, Mexico, and Argentina. Blair Boudreau believes

After months of safety-related cancellations, Air Canada is resuming its Tel Aviv-Toronto route in November instead of January, as it manages a internal crisis over an employee’s online hate posts.

Air Canada says it rejects a claim by the country's airline regulator that it failed to live up to its rebooking obligations when dealing with a labour disruption last summer and it will push back accordingly on a formal penalty it has been handed.

Air Canada has been fined $426,000 by the Canadian Transportation Agency for violating federal passenger rights rules during a flight attendant labour disruption that upended travel plans for thousands of customers last summer. According to a statement from the Canadian Transportation Agency (CTA) on Monday, Air Canada committed 71 Air Passenger Protection Regulations (APPR) violations between Aug. 15 and 20, 2025, “when it failed to, at the passengers choice, provide a refund for any unused portion of the ticket, or provide the passenger, free of charge, with a confirmed reservation for the next available flight that is operated by any carrier.” Under the rules, airlines must provide those options free of charge when cancellations are outside their control, such as during labour disruptions. The CTA said the violations stem from a targeted sample of affected passengers reviewed as part of its probe. In a statement, Air Canada said the notice of violation is “unfounded in law” and that it will contest the penalty. “Air Canada successfully rebooked 200,000 passengers as a result of the labour disruption, which occurred during the busiest summer travel period, when there is limited seat availability,” the airline said in an email to CTV News on Tuesday. Air Canada argued the notice implies that the CTA failed to consider measures it took at the time. “We not only rebooked as many passengers as we reasonably could using some of the best technology available at the time, but also introduced voluntary policies to reimburse approximately $90 million in costs incurred for new bookings on other airlines or alternative transportation, as well as accommodation and meal costs,” it said. Air Canada has until April 18 to request a review of the penalty before the Transportation Appeal Tribunal of Canada. The action comes after a labour dispute last August, when more than 10,000 Air Canada flight attendants went on strike, disrupting thousands of flights across the country. The federal government intervened less than 12 hours after the strike began, invoking the Canada Labour Code to force the airline and the union into binding arbitration. The Canada Industrial Relations Board ordered workers back on the job the following day. Union officials initially defied the order, with the board later deeming the strike unlawful, even as negotiations resumed between the two sides. The dispute centred in part on wages, after flight attendants rejected a tentative agreement in September. The matter was ultimately resolved through arbitration, which upheld most of the original deal while increasing first-year raises for some workers at Air Canada Rouge. The agreement ,which runs until March 2029, includes wage increases over four years and changes to compensation for ground duties, a longstanding point of contention for flight attendants. With files from The Canadian Press

Air Canada had required the religious objectors to submit a letter from a religious leader explaining why they could not be vaccinated.

The B.C. Supreme Court has certified a class-action lawsuit filed against Air Canada by passengers who use wheelchairs and other mobility aids. Lead plaintiff Rodney Hodgins, who has spastic cerebral palsy, claims he had to “physically drag himself” down an aisle after Air Canada staff didn’t help him off a flight in 2023. The court certified Hodgins’ lawsuit on Tuesday, and the class includes passengers who travelled with Air Canada between January 2021 and June 2023 who require a wheelchair getting to and from an aircraft and assistance with steps and seating. The lawsuit alleges the airline breached contractual obligations to help passengers who rely on mobility aids and to “assist with physically moving passengers safely and with dignity.” The ruling says Hodgins alleges Air Canada has a “systemic” issue and a “culture of apathy and indifference” toward passengers who need mobility-related assistance. The ruling says Air Canada tried to argue Hodgins’ claims would be better adjudicated by the Canadian Transportation Agency, but the judge found the agency’s process would deprive Hodgins and class members “of the specific remedy they seek,” and deny “substantive access to justice.” This report by The Canadian Press was first published Sept. 9, 2026.

DOT Office of Hearings approved the Settlement Agreement filed by the Office of Aviation Consumer Protection (OACP) and Air Canada. The settlement resolves OACP’s action against the carrier for its extreme delays in providing refunds to thousands of consumers for flights to or from the United States that the carrier canceled or significantly changed. Air Canada agrees to the payment or credit of $4,500,000 in civil penalties.

Refund requests spiked during the COVID-19 pandemic. In May of 2020, OACP announced it would use its enforcement discretion to accommodate airlines that needed slightly longer than usual to process refunds given the high volume of requests, as long as airlines were making a good faith effort. Air Canada did not make such good faith efforts. Instead, for almost one year after the announcement of the May 2020 enforcement notice, Air Canada continued its no-refund policy in violation of U.S. law.

The company is jointly owned by nine major airlines, most of which are U.S.-based: Delta, Southwest, United, American Airlines, Alaska Airlines, JetBlue, Air Canada, Lufthansa, and Air France. But more than 200 airlines settle tickets through the Airlines Reporting Corporation, giving the company unparalleled, comprehensive access to passenger data.

Air Canada flight attendants say they will continue to defy a government back-to-work order after the federal labour relations board declared the strike “unlawful.” The walkout, which began early on Aug. 16, grounded hundreds of flights and left passengers stranded.

MONTREAL — An arbitrator reviewing wages for flight attendants at Air Canada has finalized rates at the airline, bringing an end to the labour dispute that saw travel disrupted for thousands of people last summer. The arbitrator maintained the rates agreed to in a tentative deal for flight attendants at Air Canada’s mainline, but bumped up the increase in the first year for those at Rouge. The bargaining committee for the Air Canada component of the Canadian Union of Public Employees said it was not the outcome the union fought to achieve. More than 10,000 Air Canada flight attendants went on strike last August, upending thousands of customers’ travel plans. Ottawa intervened in the strike less than 12 hours after it began, invoking Section 107 of the Canada Labour Code to force the airline and the union into binding arbitration. The Canada Industrial Relations Board ordered flight attendants to return to work a day later. That order was defied by union officials, leading the board to state that the strike was unlawful even as the union said it would press ahead. The company and union resumed negotiations a few days later before reaching a tentative agreement. A large chunk of the terms within the tentative deal -- such as those setting out rules for pensions and retirement bridging, health benefits, prone rest and vacation -- were already considered final, as agreed to by both Air Canada and the union. However, Air Canada’s flight attendants voted over 99 per cent to reject the wage offer in the agreement in September. The union and the airline agreed at the time that if members rejected the deal, the wage portion would be referred first to mediation and then, if no settlement was reached, to arbitration. The contract includes a 12 per cent salary increase this year for most junior Air Canada flight attendants and an eight per cent bump for more senior members in the first year of the contract. Rouge flight attendants will receive a 13 per cent increase in the first year of the deal, an increase of one percentage point from the initial tentative agreement. The contract includes an increase of three per cent in the second year, 2.5 per cent in the third year and 2.75 per cent in the fourth for both Air Canada and Rouge flight attendants. The agreement, which runs until March 2029, also addressed the contentious issue of unpaid work while aircraft are not in the air. Flight attendants now receive half their hourly wage rate for 60 minutes of ground time on narrow-body aircraft and 70 minutes on wide-body planes. That is to rise to 60 per cent of the hourly wage rate in April, 65 per cent in 2027 and 70 per cent in 2028. Those terms surrounding ground pay were considered final at the time of the deal and not subject to the arbitration process. Earlier this month, the federal government published the initial findings of a probe it launched last year into allegations made by Air Canada’s flight attendants that they were not being paid for ground duties. Employers in federally regulated industries like the airline sector must compensate employees at or above a bar set by the federal minimum wage. Jobs Minister Patty Hajdu’s department said the first phase of its probe did not find evidence that compensation practices in the airline sector fall short of the federal minimum wage set out in the Labour Code. But its report did flag that compensation practices for many part-time and entry-level flight attendants warranted “closer examination.” This report by The Canadian Press was first published Feb. 18, 2026.

Air Canada had been advocating in recent days for government intervention to resolve the bargaining impasse.

Air Canada said the agreement had included compensation for work performed on the ground and broad improvements to wages, pensions and benefits.

MONTREAL — Air Canada says its customer service employees have ratified a new collective bargaining agreement. The agreement with Unifor applies to about 6,000 employees across like contact centres, customer relations, concierges and other business segments. The four-year agreement is in effect until Feb. 28, 2030. The airline says it marks the third collective agreement ratified this year, following ones with flight operations crew schedulers and in-flight crew schedulers. Unifor says the agreement delivers strong gains, including 21 per cent in compounded wage increases, strengthened pensions, greater job security and more. The union says the agreement will see a 12 per cent wage increase in the first year, followed by annual increases of three per cent in each of the next three years, as well as a signing bonus upon ratification. This report by The Canadian Press was first published June 12, 2026. The Canadian Press

Air Canada says the two employees have been suspended pending the ongoing investigation.

Air Canada said the two employees have been suspended.

Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada's chatbot promised a discount that wasn't available to passenger Jake Moffatt, who was assured that he could book a full-fare flight for his grandmother's funeral and then apply for a bereavement fare after the fact.

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies over consumers.

For Scott, her work at Canada’s largest airline has opened immense possibilities. “Air Canada has 40,000 employees across the world, and real change could come from continuing to advance on these issues,” she says.

After an 11-month court battle launched by Air Canada, Federal Court Justice Michael Manson ruled that a CTA officer’s 2024 decision was unreasonable. The matter has been sent back to the CTA, Canada’s transport regulator, for a new officer to reassess the compensation claim.

A month after Landry won in small claims court, Air Canada appealed the decision in Ontario’s Superior Court. Air passenger rights advocates say that was likely to discourage others from pursuing similar claims, since the airline's legal fees likely eclipsed the original award.

In a ruling Tuesday, Justice Judith Harvie wrote that Air Canada showed "ignorance and laxity" when the airline concluded it was exempt from a provision of the provincial Consumer Protection Act.

Air Canada is reducing a number of non-union management positions, it said Thursday.

Air Canada is reducing a number of non-union management positions, the airline said Thursday.

Air Canada is working to correct an in-flight map which replaced the State of Israel with “Palestinian territories.”