GameStop has settled a class action lawsuit brought against the retailer for allegedly engaging in "deceptive and misleading practices" with its used game sales and paid downloadable content.
"As a result of GameStop's deceptive and misleading practices, consumers who purchase used games from GameStop unknowingly find that they must pay an additional fee to access the full game they thought they purchased," said Collins in his original complaint.
Collins' complaint, obtained by Gamasutra and originally uncovered by IGN, said used titles sold at GameStop and GameStop.com, such as Dragon Age, Battlefield: Bad Company 2, Mass Effect 2 and Gears of War 2: Game of the Year Edition, have packaging that says free downloadable content is included.
Corporate conductAllegation
GameStop is accused of adding $3.79 warranty fee without consent
A GameStop customer filed a class-action lawsuit alleging the retailer added a $3.79 warranty fee to a North Carolina store purchase without their knowledge or permission.
A GameStop customer filed a class-action lawsuit against the video game retailer claiming that a purchase made at a store location in North Carolina had a $3.79 warranty fee added to it without their knowledge or permission.
Corporate conductConfirmed
New York AG investigating GameStop for deceptive practices
New York Attorney General is investigating GameStop for deceptive practices.
GameStop's online store is being investigated by the New York Attorney General for deceptively redirecting customers to fee-based membership programs after advertising discounts.
New York Attorney General Investigating GameStop For Deceptive Practices
Workplace equityAllegation
A former GameStop worker filed a proposed class action suit alleging that GameStop violated New York Labor Law
A former GameStop worker is suing the video game retail company for allegedly violating New York Labor Law.
As a direct and proximate consequence of Defendant’s negligence, a massive amount of customer information was stolen fr om GameStop.
GameStop’s failure to satisfy its obligations led directly to the successful intrusion of GameStop’s computer servers and st ored Card Information and led directly to unauthorized parties access and exfiltration of Plaintiffs’ and Class Members’ Card Information.
Specifically, Plaintiffs and Class Memb ers paid money to GameStop and, in connection with those transactions, provided GameStop with their Card Information.
In exchange, GameStop agreed, among other things: (1) to provide products to Plaintiffs and Class Members; (2) to take reasonable measures to protect the security and confidentiality of Plaintiffs’ and Class Members’ Card Information; and (3 ) to protect Plaintiffs’ and Class Members’ personal information in compliance with federa l and state laws and regulations and industry standards.
GameStop breached these express contracts as a result of its failure to implement security measures.
Also, as a result of GameStop’s failure to implement the security measures, Plaintiffs and Class Members have suffered actua l damages resulting from the theft of their personal information and remain at imminent risk of suffering additional damages in the future.
GameStop.com may have been obtained by unauthorized individuals.” It went on to stat e that information potentially obtained by an unauthorized third-party “may” have included customers’ names, addresses, payment card 3 See, e.g. , K REBS ON SECURITY, GameStop.com Investigating Possible Data Breach (Apr.
7, 2017), https://krebsonsecurity.com/2017/04/game stop-com-investigating-possible-breach/ (reporting that a GameStop spokesman stated that GameStop had “engaged” a leading security firm to investigate the Data Breach); John Fingas, GameStop Looks Into a Potentially Serious Credit Card Breach , E NGADGET (Apr.
32 security practices and procedures to safeguard Class Members’ Card Information from unauthorized disclosure, release, data breaches, and theft; misrepresenting material facts to the Class, in connection with sale of products, by representing that GameStop did and would (or omitting that it would not) comply with the requirements of relevant federal and state laws pertaining to the privacy and security of Class Members’ Card Information; and failing to take proper action following the data breach to enact adequate privacy and security measures and prot ect Class Members’ Card Information and other personal information from furt her unauthorized disclosure, release, data breaches, and theft.
Upon information and belief, the GameStop Data Breach compromised the Card Information of thousands (if not more) of GameStop customers.
Accordingly, Plaintiffs a nd Class Members have been injured as a proximate result of GameStop’s breaches of implied contracts and are entitled to damages and/or restitution in an amount to be proven at trial.
It was not until nearly two months later, in a letter dated June 2, 2017 that GameStop notified customers of the Data Breach.
8 Dan O’Shea, GameStop E-commerce Site ‘Likely’ Hacked, Card Data Potentially Stolen , RETAIL DIVE (Apr.
• whether GameStop failed to inform Plainti ffs and the Class of the data breach in a timely and accurate manner; • whether GameStop wrongfully waited to info rm Plaintiffs and Class members that their sensitive financial and personal information was exposed in the security breach; • whether GameStop continues to breach duties to Plaintiffs and Class; • whether GameStop has sufficiently addressed, remedied, or protected Plaintiffs and Class members following the data breach and has taken adequate preventive and precautionary measures to ensure the Plaintiffs and Class members will not experience further harm; • whether Plaintiffs and members of the Class suffered injury as a proximate result of GameStop’s conduct or failure to act; and • whether Plaintiffs and the Class are entitled to recover damages, equitable relief, and other relief, and the extent of the remedi es that should be afforded to Plaintiffs and the Class.
Privacy & surveillanceSettlement
GameStop, Inc. settlement over consumer protection law
The settlement involving GameStop, Inc. concerns consumer protection law.
GameStop to Pay $4.5 Million Over Alleged Privacy Violations Involving Facebook Data Sharing
GameStop Corp. (NYSE:GME) has agreed to pay $4.5 million to its customers following allegations of privacy law violations. The gaming retailer was accused of sharing personal customer information with Facebook without consent.
GameStop, Inc., the company shared online customers’ personally identifiable information to Facebook via the Facebook Tracking Pixel without consent in violation of the Video Privacy Protection Act.
GameStop, Inc., the company shared online customers’ personally identifiable information to Facebook via the Facebook Tracking Pixel without consent, violating the Video Privacy Protection Act.
According to the suit, GameStop shared online video game customers' personally identifiable information, which can include any details that can be traced back to an initial, like a date of birth, to Facebook via the Facebook Tracking Pixel (now known as Meta Pixel).
The electronics and gaming company agreed to pay $4.5 million in the class-action lawsuit Alejandro Aldana and Scott Gallie v. GameStop, Inc., which alleged that the company shared customers' personal information without consent.