Is Verizon ethical?

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Corporate conduct Confirmed Against

Verizon illegal disclosure of phone records

Verizon is accused of illegal disclosure of phone records and submitting false information to the Senate about its disclosures.

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nypost.com
The Republican senator in his missive also claimed Verizon “continued to cover up its illegal disclosure of phone records and submitted false information to the Senate about its disclosures of Senate phone records.”
The Republican senator in his missive also claimed Verizon "continued to cover up its illegal disclosure of phone records and submitted false information to the Senate about its disclosures of Senate phone records." AP

AI & automation Confirmed Against

Verizon CEO Daniel Schulman said AI could replace a large percentage of the company's customer service workforce

Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce.

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bloomberg.com
Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce.

Reproductive care Confirmed You decide

Verizon covers employee travel for abortions

Verizon Communications Inc. said its employee health programs cover travel expenses for out-of-state abortion care.

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bloomberg.com
Verizon Communications Inc., Kellogg Co. and Kraft Heinz Co. said their employee health programs cover travel expenses for out-of-state medical procedures such as abortions.

Climate & energy Confirmed In favor

Verizon commits to 10 million youth digital training by 2030

Verizon pledges to provide digital skills training to 10 million youths by 2030 through its Citizen Verizon initiative.

2 sourcesRead sources
apnews.com
Verizon announced two new science-based emissions reduction targets, committing to a 53 percent reduction in its operational emissions (Scope 1 and 2) between 2019 and 2030, and a 40 percent reduction in its value chain emissions (Scope 3) between 2019 and 2035.
Through Citizen Verizon, and the key pillars of Digital Inclusion, Climate Protection and Human Prosperity, the company is committed to providing 10 million youths with digital skills training by 2030, supporting 1 million small businesses with resources to help them thrive in the digital economy by 2030, achieving carbon neutrality in its operations by 2035, and preparing 500,000 individuals for jobs of the future by 2030.
markets-data-api-proxy.ft.com
Verizon Innovative Learning has committed over $1 billion in market value to support digital equity and inclusion within education across the country.

Workplace equity Settlement Against

Verizon settles retaliation lawsuit

Verizon has agreed to pay $37,000 to settle a retaliation lawsuit filed by the U.S. Equal Employment Opportunity Commission.

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eeoc.gov
VERIZON PENNSYLVANIA TO PAY $37,000 TO SETTLE EEOC FEDERAL RETALIATION SUIT | U.S. Equal Employment Opportunity Commission
VERIZON PENNSYLVANIA TO PAY $37,000 TO SETTLE EEOC FEDERAL RETALIATION SUIT
Besides the monetary settlement, Verizon also agreed to train managerial employees at its Bellevue location regarding Title VII's anti-retaliation provisions and to post a notice on the settlement.
PITTSBURGH — Verizon Pennsylvania Inc. has agreed to pay $37,000 and furnish other relief to settle a retaliation lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.

Corporate conduct Allegation Against

Verizon is accused of tacit collusion and price-fixing

Verizon is accused of tacit collusion and price-fixing in the American telecommunications market, with an antitrust class action demanding more than $268 billion in restitution.

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law.com
An antitrust class action demanding more than $268 billion in restitution and a related complaint filed over the weekend accuse AT&T, T-Mobile and Verizon of tacit collusion, price-fixing and other alleged anticompetitive conduct in the American telecommunications market.

Corporate conduct Allegation Against

Verizon is accused of illegally billing customers

Verizon is accused of illegally billing customers hundreds of millions of dollars in unauthorized third-party charges.

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consumerfinance.gov
“Sprint and Verizon had flawed billing systems that allowed merchants to add unauthorized charges to wireless customer bills,” said CFPB Director Richard Cordray.
Sprint and Verizon will also pay $38 million in federal and state fines. The CFPB worked in close coordination with the state attorneys general and the FCC in investigating the companies’ third-party billing practices.
consumerfinance.gov
The Bureau filed proposed orders in federal courts against Sprint and Verizon which, if approved, would provide $120 million in redress to wireless customers who were illegally billed hundreds of millions of dollars in unauthorized third-party charges.
ftc.gov
The plaintiffs alleged, among other things, that Verizon failed to ensure that third-party charges were authorized by consumers, that the company relied on third-party merchants for consumer authorizations for billing charges, and that it deceptively described the charges on consumers' bills.
The case stems from an allegation by plaintiffs that Verizon, through its third-party billing and collection system, allowed billing aggregators and third-party merchants to defraud its customers by cramming unauthorized charges onto their phone bills.

LGBTQ+ policies Confirmed You decide

Verizon donates to anti-LGBTQ+ politicians

Verizon donated at least $559,762 to anti-LGBTQ politicians since 2021.

2 sourcesRead sources
popular.info
Verizon has donated at least $559,762 to anti-LGBTQ politicians since 2021
independent.co.uk
Forbes also listed six other corporations that it says have donated hundreds of thousands of dollars to anti-LGBT politicians: Home Depot, General Electric, FedEx, UBS, Verizon, and Pfizer.

Corporate conduct Confirmed Against

Verizon fails to permit inspections

Verizon did not allow inspections at multiple locations and failed to pay required permit fees.

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da.venturacounty.gov
Verizon also failed to allow inspections at multiple locations and failed to pay required permit fees that support local oversight of hazardous materials.

Workplace equity Settlement Against

Verizon settles hiring discrimination allegations

Verizon Communications and the Department of Labor reach settlement to resolve hiring discrimination allegations in New Mexico and Oklahoma.

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dol.gov
Department of Labor and Verizon Communications Reach Settlement To Resolve Hiring Discrimination Allegations in New Mexico, Oklahoma | U.S. Department of Labor
and Verizon Corporate Resources Group LLC, all entities under Verizon Communications Inc. (Verizon) – has entered into an Early Resolution Conciliation Agreement to resolve allegations of racial and gender-based hiring discrimination at facilities in Albuquerque, New Mexico, and Tulsa, Oklahoma.
DALLAS, TX – The U.S. Department of Labor and Cellco Partnership – doing business as Verizon Wireless, Verizon Business Network Services Inc. and Verizon Corporate Resources Group LLC, all entities under Verizon Communications Inc. (Verizon) – has entered into an Early Resolution Conciliation Agreement to resolve allegations of racial and gender-based hiring discrimination at facilities in Albuquerque, New Mexico, and Tulsa, Oklahoma.
To resolve the allegations of hiring discrimination found by the Department’s Office of Federal Contract Compliance Programs (OFCCP), Verizon Communications Inc. has agreed to pay $675,000 in back pay wages and interest.
Department of Labor and Verizon Communications Reach Settlement To Resolve Hiring Discrimination Allegations in New Mexico, Oklahoma

Climate & energy Settlement Against

Verizon settles for $7.7 million over environmental reporting lapses

Verizon will pay $7.7 million to settle claims it failed to report California environmental violations at cell tower sites.

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cityattorney.lacity.gov
City Attorney Hydee Feldstein Soto Announces $7.7 Million Settlement in Statewide Environmental Protection Suit Against Verizon | City Attorney
Beginning seven years ago in January 2019, regulatory violations were identified at numerous Verizon Wireless facilities where hazardous materials and above ground petroleum storage tanks are used to supply emergency generators and backup power systems.
Under the judgment, Verizon Wireless will pay a total of $7.7 million including $7,125,000 in civil penalties, $200,000 in investigative costs and $375,000 in Supplemental Environmental Projects.
The complaint also alleges that Verizon repeatedly failed to prepare, submit and maintain accurate Hazardous Materials Business Plan in accordance with The California Environmental Protection Agency (“CalEPA”).
da.lacounty.gov
LOS ANGELES – Verizon Wireless will pay $7.7 million to settle a civil enforcement action alleging widespread violations of California environmental laws governing hazardous materials storage, reporting and permitting at cell tower sites throughout the state.
da.sbcounty.gov
Verizon to Pay $7.7 Million in Statewide Environmental Settlement – San Bernardino County District Attorney
Under the judgment Verizon will pay a total of $7.7 million which includes $7,125,000 in civil penalties, $200,000 in investigative costs, and $375,000 in Supplemental Environmental Projects, also known as SEPs.
“Verizon’s failure to comply with law that govern hazardous materials created avoidable risks,” said District Attorney Anderson. “The investigation found consistent gaps in required reporting, employee training, and inspection access across hundreds of facilities.
– San Bernardino County District Attorney Jason Anderson announced today that Verizon Wireless will pay $7.7 million to resolve a statewide civil enforcement action involving environmental violations at hundreds of the company’s wireless telecommunication cell towers across Southern California.
Beginning in January 2019, violations occurred at numerous Verizon cell towers where hazardous materials and above ground petroleum storage tanks are used to power emergency generators and backup systems.
da.venturacounty.gov
Verizon to Pay $7.7 Million in Statewide Environmental Settlement
These requirements exist to ensure that first responders, environmental regulators, and public safety officials have accurate information about hazardous materials stored at commercial sites in the event of an emergency.” Beginning in January 2019, violations occurred at numerous Verizon cell towers where hazardous materials and above ground petroleum storage tanks are used to power emergency generators and backup systems.
Verizon also failed to allow inspections at multiple locations and failed to pay required permit fees that support local oversight of hazardous materials.
Under the judgment, Verizon will pay a total of $7.7 million, which includes $7,125,000 in civil penalties, $200,000 in investigative costs, and $375,000 in Supplemental Environmental Projects, also known as SEPs.
– Ventura County District Attorney Erik Nasarenko announced today that Verizon Wireless will pay $7.7 million to resolve a statewide civil enforcement action involving environmental violations at hundreds of the company’s wireless telecommunication cell towers across Southern California.
Verizon to Pay $7.7 Million in Statewide Environmental Settlement VENTURA, Calif.
lacounty.gov
LOS ANGELES – Verizon Wireless will pay $7.7 million to settle a civil enforcement action alleging widespread violations of California environmental laws governing hazardous materials storage, reporting and permitting at cell tower sites throughout the state.
argonautnews.com
Verizon Settles Lawsuit: California cell tower environmental violations cost millions | News | argonautnews.com
Verizon Wireless will pay $7.7 million to settle a civil enforcement action alleging widespread violations of California environmental laws governing hazardous materials storage, reporting and permitting at cell tower sites throughout the state.

Workplace equity Settlement Against

Verizon settles disability discrimination lawsuit

Verizon will pay $115,000 to settle a federal disability discrimination lawsuit filed by the U.S. EEOC.

3 sourcesRead sources
eeoc.gov
BALTIMORE – Verizon Maryland, LLC, a leading telecommunications company, violated federal law when it refused to allow a disabled employee to compete for vacant positions within the company to find work compatible with his disability, forcing him to quit, the U.S. Equal Employment Opportunity Commission (EEOC) announced today.
eeoc.gov
BALTIMORE – Verizon Maryland, LLC, will pay $115,000 and furnish significant remedial relief to settle a federal disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.
There was an opening for a field position which the employee previously held, but Verizon did not allow him to compete for that position, telling him he would have to resign and reapply for the position in six months. The company offered no other accommodation, was not offered opportunities to compete for other vacant management positions, and the employee was forced to quit due to medical necessity, the suit said.
eeoc.gov
There was an opening for a field position which the employee previously held, but Verizon did not allow him to compete for that position, telling him he would have to resign and reapply for the position in six months. The company offered no other accommodation, was not offered opportunities to compete for other vacant management positions, and the employee was forced to quit due to medical necessity, the suit said.
BALTIMORE – Verizon Maryland, LLC, will pay $115,000 and furnish significant remedial relief to settle a federal disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.

Privacy & surveillance Confirmed In favor

Verizon will implement purchase confirmation for third-party charges

Verizon will implement a system sending consumers separate purchase confirmations for third-party charges starting July 1, 2015.

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files.consumerfinance.gov
Purchase Confirmation for Third-Party Charges: Beginning no later than July 1, 2015, Verizon will implement a system whereby the Consumer (and, for multiline accounts, the Account Holder, if designated) will be sent a purchase confirmation, separate from the Bill of every Third-Party Charge, including recurring charges, that will appear on his or her Bill.

Ukraine & Russia Confirmed You decide

Verizon expands calling relief to Ukraine

Verizon expands calling,texting,data relief to Ukraine and additional countries.

2 sourcesRead sources
finance.yahoo.com
Verizon expands calling/texting/data relief to Ukraine & additional countries
Verizon wireless customers can also help provide relief to those affected in Ukraine through a text to donate campaign with the following organizations:
finance.yahoo.com
NEW YORK, March 09, 2022 (GLOBE NEWSWIRE) -- Today, Verizon extended its relief efforts to help keep its customers connected during the humanitarian crisis in Ukraine.
In addition, Verizon is supporting organizations working on the ground in Ukraine and surrounding areas with a $750,000 donation to support crisis relief efforts.

Labor & working conditions Confirmed In favor

Verizon raises pay for hourly retail and customer service workers

Verizon is giving raises to all retail and customer service employees currently earning less than $20 per hour.

2 sourcesRead sources
finance.yahoo.com
In yet another move by a corporate giant to retain and attract employees amid the Great Resignation, Verizon announced on April 18 that it is raising its minimum wage for new employees to $20 an hour.
fox5atlanta.com
Verizon is also giving raises to all retail and customer service employees currently earning less than $20 per hour.

Community investment Confirmed In favor

Verizon donates $2 million to Middle East relief

Verizon Foundation donates $2 million to organizations supporting relief efforts in the Middle East, including American Friends of Magen David Adom and Save the Children.

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finance.yahoo.com
In response to the humanitarian crisis that is unfolding in the Middle East affecting civilian communities in Israel and the Palestinian territories, Verizon Foundation has committed to a $2 million donation to organizations supporting relief efforts, including American Friends of Magen David Adom and Save the Children.

Corporate conduct Confirmed Against

Verizon claimed FCC process denied jury trial

Verizon tried to dodge accountability by claiming the FCC's process denied a jury trial, but the Supreme Court confirmed this was untrue.

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arstechnica.com
AT&T and Verizon “tried to dodge all accountability by claiming the FCC’s established process denied them a jury trial,” but the Supreme Court confirmed that this isn’t true, Bergmayer said.

Workplace equity Confirmed Against

Verizon employee presents discrimination evidence

A fired white Verizon employee presented evidence showing he was treated differently from a Black employee despite both using the N-word.

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law360.com
A fired white Verizon employee presented enough evidence to show that he was treated differently from a black employee even though both used the N-word, a New York federal judge said...

Privacy & surveillance Allegation Against

Verizon is accused of relying on contractual arrangements

Verizon is accused of relying on a chain of contractual arrangements to meet statutory and regulatory obligations instead of fulfilling them directly.

7 sourcesRead sources
arstechnica.com
“AT&T and Verizon sold access to their customers’ location data, then failed to stop bounty hunters and even a rogue sheriff from using it to track people who had no idea they were being followed.
supremecourt.gov
In these consolidated cases, the FCC imposed over $57 million in penalties against AT&T and more than $48 million against Verizon for alleged violations of federal data breach laws in 2018 and 2019.
supremecourt.gov
After considering Verizon’s responses, the Co mmission affirmed the no- tice and issued a fo rfeiture order.
The FCC ordered Verizon to pay $47 million as a for- feiture penalty based on the alleged failure to safe- guard customer data.
Even the supposedly cons ervative method the FCC ultimately adopted—treating each of the 63 partici- pants in Verizon’s program as a separate, continuing violation, assessed daily until their access to customer data ended—produced a heft y $47 million forfeiture.
Considering that set of circumstances, we have little trouble concluding that the FCC acted within the boundaries of the discretion that Congress delegated to it when it concluded th at Verizon committed 63 con- tinuing violations.
For example: Verizon relied on a chain of contractual arrangements to satisfy its statutory and regulatory obligations, rather than satisfying those obligations directly itse lf.
supremecourt.gov
Verizon Had Fair Notice That its LBS Practices Were Subject to Enforcement Under the Communic ations Act ....................
Considering that set of circumstances, we have little trouble concluding that the FCC acted within the boundaries of the discretion that Congress delegated to it when it concluded th at Verizon committed 63 con- tinuing violations.
As described in the NAL, Verizon’s practices placed the sensitive lo cation information of all of its customers at unreasonable ri sk of unauthorized disclo- sure.
For example: Verizon relied on a chain of contractual arrangements to satisfy its statutory and regulatory obligations, rather than satisfying those obligations directly itse lf.
Even the supposedly cons ervative method the FCC ultimately adopted—treating each of the 63 partici- pants in Verizon’s program as a separate, continuing violation, assessed daily until their access to customer data ended—produced a heft y $47 million forfeiture.
The FCC ordered Verizon to pay $47 million as a for- feiture penalty based on the alleged failure to safe- guard customer data.
supremecourt.gov
As Verizon explains, the FCC’s forfeiture order is analogous to common-law negligence.
supremecourt.gov
In these cases, the Commission investigated cellular service providers AT&T and Verizon (collectively, the carri ers) regarding their treatment of customer location data.
yahoo.com
By refusing to take up Verizon's request, the justices left in place a $47 million Federal Communications Commission penalty connected to the carrier's disclosure of real-time device-location data without customer consent.
As Ars Technica reported, Verizon, AT&T, and T-Mobile were fined a combined $196 million in 2024 after the FCC said they provided customers' live location information to data aggregators that later resold it to other businesses.

Policing & prisons Confirmed You decide

Verizon donates $20,000 to Maui Police Foundation

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finance.yahoo.com
Verizon donates $20,000 to Maui Police Foundation
Verizon's contribution to the Maui Police Foundation follows the company's previously announced support for organizations providing wildfire relief and recovery services in Maui, including a $100,000 donation to the Hawai`i Community Foundation's Maui Strong Fund and a $25,000 contribution to the American Red Cross LA Region (a sister organization to the Hawai`i Red Cross).