Is Verizon ethical?

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Corporate conduct Confirmed

Verizon illegal disclosure of phone records

Verizon is accused of illegal disclosure of phone records and submitting false information to the Senate about its disclosures.

1 sourceRead sources
nypost.com
The Republican senator in his missive also claimed Verizon “continued to cover up its illegal disclosure of phone records and submitted false information to the Senate about its disclosures of Senate phone records.”
The Republican senator in his missive also claimed Verizon "continued to cover up its illegal disclosure of phone records and submitted false information to the Senate about its disclosures of Senate phone records." AP

AI & automation Confirmed

Verizon CEO Daniel Schulman said AI could replace a large percentage of the company's customer service workforce

Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce.

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bloomberg.com
Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce.

Workplace equity Settlement

Verizon settles retaliation lawsuit

Verizon has agreed to pay $37,000 to settle a retaliation lawsuit filed by the U.S. Equal Employment Opportunity Commission.

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eeoc.gov
VERIZON PENNSYLVANIA TO PAY $37,000 TO SETTLE EEOC FEDERAL RETALIATION SUIT | U.S. Equal Employment Opportunity Commission
VERIZON PENNSYLVANIA TO PAY $37,000 TO SETTLE EEOC FEDERAL RETALIATION SUIT
Besides the monetary settlement, Verizon also agreed to train managerial employees at its Bellevue location regarding Title VII's anti-retaliation provisions and to post a notice on the settlement.
PITTSBURGH — Verizon Pennsylvania Inc. has agreed to pay $37,000 and furnish other relief to settle a retaliation lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.

Corporate conduct Allegation

Verizon is accused of tacit collusion and price-fixing

Verizon is accused of tacit collusion and price-fixing in the American telecommunications market, with an antitrust class action demanding more than $268 billion in restitution.

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law.com
An antitrust class action demanding more than $268 billion in restitution and a related complaint filed over the weekend accuse AT&T, T-Mobile and Verizon of tacit collusion, price-fixing and other alleged anticompetitive conduct in the American telecommunications market.

Corporate conduct Allegation

Verizon is accused of illegally billing customers

Verizon is accused of illegally billing customers hundreds of millions of dollars in unauthorized third-party charges.

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consumerfinance.gov
“Sprint and Verizon had flawed billing systems that allowed merchants to add unauthorized charges to wireless customer bills,” said CFPB Director Richard Cordray.
Sprint and Verizon will also pay $38 million in federal and state fines. The CFPB worked in close coordination with the state attorneys general and the FCC in investigating the companies’ third-party billing practices.
consumerfinance.gov
The Bureau filed proposed orders in federal courts against Sprint and Verizon which, if approved, would provide $120 million in redress to wireless customers who were illegally billed hundreds of millions of dollars in unauthorized third-party charges.
ftc.gov
The plaintiffs alleged, among other things, that Verizon failed to ensure that third-party charges were authorized by consumers, that the company relied on third-party merchants for consumer authorizations for billing charges, and that it deceptively described the charges on consumers' bills.
The case stems from an allegation by plaintiffs that Verizon, through its third-party billing and collection system, allowed billing aggregators and third-party merchants to defraud its customers by cramming unauthorized charges onto their phone bills.

Corporate conduct Confirmed

Verizon fails to permit inspections

Verizon did not allow inspections at multiple locations and failed to pay required permit fees.

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da.venturacounty.gov
Verizon also failed to allow inspections at multiple locations and failed to pay required permit fees that support local oversight of hazardous materials.

Workplace equity Settlement

Verizon settles hiring discrimination allegations

Verizon Communications and the Department of Labor reach settlement to resolve hiring discrimination allegations in New Mexico and Oklahoma.

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dol.gov
Department of Labor and Verizon Communications Reach Settlement To Resolve Hiring Discrimination Allegations in New Mexico, Oklahoma | U.S. Department of Labor
and Verizon Corporate Resources Group LLC, all entities under Verizon Communications Inc. (Verizon) – has entered into an Early Resolution Conciliation Agreement to resolve allegations of racial and gender-based hiring discrimination at facilities in Albuquerque, New Mexico, and Tulsa, Oklahoma.
DALLAS, TX – The U.S. Department of Labor and Cellco Partnership – doing business as Verizon Wireless, Verizon Business Network Services Inc. and Verizon Corporate Resources Group LLC, all entities under Verizon Communications Inc. (Verizon) – has entered into an Early Resolution Conciliation Agreement to resolve allegations of racial and gender-based hiring discrimination at facilities in Albuquerque, New Mexico, and Tulsa, Oklahoma.
To resolve the allegations of hiring discrimination found by the Department’s Office of Federal Contract Compliance Programs (OFCCP), Verizon Communications Inc. has agreed to pay $675,000 in back pay wages and interest.
Department of Labor and Verizon Communications Reach Settlement To Resolve Hiring Discrimination Allegations in New Mexico, Oklahoma

Climate & energy Settlement

Verizon settles for $7.7 million over environmental reporting lapses

Verizon will pay $7.7 million to settle claims it failed to report California environmental violations at cell tower sites.

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cityattorney.lacity.gov
City Attorney Hydee Feldstein Soto Announces $7.7 Million Settlement in Statewide Environmental Protection Suit Against Verizon | City Attorney
Beginning seven years ago in January 2019, regulatory violations were identified at numerous Verizon Wireless facilities where hazardous materials and above ground petroleum storage tanks are used to supply emergency generators and backup power systems.
Under the judgment, Verizon Wireless will pay a total of $7.7 million including $7,125,000 in civil penalties, $200,000 in investigative costs and $375,000 in Supplemental Environmental Projects.
The complaint also alleges that Verizon repeatedly failed to prepare, submit and maintain accurate Hazardous Materials Business Plan in accordance with The California Environmental Protection Agency (“CalEPA”).
da.lacounty.gov
LOS ANGELES – Verizon Wireless will pay $7.7 million to settle a civil enforcement action alleging widespread violations of California environmental laws governing hazardous materials storage, reporting and permitting at cell tower sites throughout the state.
da.sbcounty.gov
Verizon to Pay $7.7 Million in Statewide Environmental Settlement – San Bernardino County District Attorney
Under the judgment Verizon will pay a total of $7.7 million which includes $7,125,000 in civil penalties, $200,000 in investigative costs, and $375,000 in Supplemental Environmental Projects, also known as SEPs.
“Verizon’s failure to comply with law that govern hazardous materials created avoidable risks,” said District Attorney Anderson. “The investigation found consistent gaps in required reporting, employee training, and inspection access across hundreds of facilities.
– San Bernardino County District Attorney Jason Anderson announced today that Verizon Wireless will pay $7.7 million to resolve a statewide civil enforcement action involving environmental violations at hundreds of the company’s wireless telecommunication cell towers across Southern California.
Beginning in January 2019, violations occurred at numerous Verizon cell towers where hazardous materials and above ground petroleum storage tanks are used to power emergency generators and backup systems.
da.venturacounty.gov
Verizon to Pay $7.7 Million in Statewide Environmental Settlement
These requirements exist to ensure that first responders, environmental regulators, and public safety officials have accurate information about hazardous materials stored at commercial sites in the event of an emergency.” Beginning in January 2019, violations occurred at numerous Verizon cell towers where hazardous materials and above ground petroleum storage tanks are used to power emergency generators and backup systems.
Verizon also failed to allow inspections at multiple locations and failed to pay required permit fees that support local oversight of hazardous materials.
Under the judgment, Verizon will pay a total of $7.7 million, which includes $7,125,000 in civil penalties, $200,000 in investigative costs, and $375,000 in Supplemental Environmental Projects, also known as SEPs.
– Ventura County District Attorney Erik Nasarenko announced today that Verizon Wireless will pay $7.7 million to resolve a statewide civil enforcement action involving environmental violations at hundreds of the company’s wireless telecommunication cell towers across Southern California.
Verizon to Pay $7.7 Million in Statewide Environmental Settlement VENTURA, Calif.
lacounty.gov
LOS ANGELES – Verizon Wireless will pay $7.7 million to settle a civil enforcement action alleging widespread violations of California environmental laws governing hazardous materials storage, reporting and permitting at cell tower sites throughout the state.
argonautnews.com
Verizon Settles Lawsuit: California cell tower environmental violations cost millions | News | argonautnews.com
Verizon Wireless will pay $7.7 million to settle a civil enforcement action alleging widespread violations of California environmental laws governing hazardous materials storage, reporting and permitting at cell tower sites throughout the state.

Workplace equity Settlement

Verizon settles disability discrimination lawsuit

Verizon will pay $115,000 to settle a federal disability discrimination lawsuit filed by the U.S. EEOC.

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eeoc.gov
BALTIMORE – Verizon Maryland, LLC, a leading telecommunications company, violated federal law when it refused to allow a disabled employee to compete for vacant positions within the company to find work compatible with his disability, forcing him to quit, the U.S. Equal Employment Opportunity Commission (EEOC) announced today.
eeoc.gov
BALTIMORE – Verizon Maryland, LLC, will pay $115,000 and furnish significant remedial relief to settle a federal disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.
There was an opening for a field position which the employee previously held, but Verizon did not allow him to compete for that position, telling him he would have to resign and reapply for the position in six months. The company offered no other accommodation, was not offered opportunities to compete for other vacant management positions, and the employee was forced to quit due to medical necessity, the suit said.
eeoc.gov
There was an opening for a field position which the employee previously held, but Verizon did not allow him to compete for that position, telling him he would have to resign and reapply for the position in six months. The company offered no other accommodation, was not offered opportunities to compete for other vacant management positions, and the employee was forced to quit due to medical necessity, the suit said.
BALTIMORE – Verizon Maryland, LLC, will pay $115,000 and furnish significant remedial relief to settle a federal disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.

Corporate conduct Confirmed

Verizon claimed FCC process denied jury trial

Verizon tried to dodge accountability by claiming the FCC's process denied a jury trial, but the Supreme Court confirmed this was untrue.

1 sourceRead sources
arstechnica.com
AT&T and Verizon “tried to dodge all accountability by claiming the FCC’s established process denied them a jury trial,” but the Supreme Court confirmed that this isn’t true, Bergmayer said.